Job description
Job Summary:
We are looking for a highly qualified Revenue Operations Analyst as a key member of the Finance Revenue Operations team at a high-energy, high growth software company. The ideal candidate will ensure orders are processed accurately and efficiently, collaborating across departments to resolve issues and enhance customer satisfaction. This role requires a person who is detail-oriented, performs at a high level of accuracy and efficiency, is well organized, and demonstrates ownership and initiative to accomplish goals. This position requires an energetic team player who is eager to learn, contribute to the team and has a strong desire to exceed expectations and improve processes through automation. The Revenue Operations Analyst will also lead/participate in system and process improvements.
This position is remote but we are looking for someone based in Europe and will report to the Director of Revenue Operations.
Responsibilities:
- Manage the end-to-end order processing lifecycle, including contract review, order entry, validation and RMAs.
- Ensure accurate and timely processing of customer orders in the CRM and ERP systems (e.g., Salesforce, SAP, Oracle, NetSuite).
- Monitor and resolve order/contract discrepancies, contract holds and delays.
- Collaborate with Sales, Sales Operations, Revenue Accounting, Commissions to ensure seamless order execution.
- Maintain and update customer information in all systems (Salesforce and NetSuite).
- Perform reconciliations of customer accounts and understand the historical flow of the customer transactions and invoicing history including any modifications of the contracts.
- Analyze order trends and performance metrics to identify process inefficiencies and recommend improvements.
- Support system enhancements and process automation initiatives within the order management function.
- Handle escalations and urgent requests with a focus on customer satisfaction.
Required Skills and Qualifications:
- BA/BS in Accounting, Business, Finance, Economics, or other related degree.
- 3–5 years of experience in order management, revenue accounting operations, customer service, or operations.
- Advanced proficiency in Microsoft Excel (e.g., pivot tables, XLOOKUP, SUMIF).
- Hands-on experience with NetSuite is required.
- Familiarity with ticketing systems (e.g., Jira) and Salesforce (SFDC) is highly desirable.
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication abilities, particularly when interpreting contracts and addressing inquiries.
- Analytical mindset with a focus on proactive problem-solving and continuous improvement.
- Ability to multitask, prioritize, and work independently in a fast-paced environment.
- Knowledge of basic revenue recognition and international accounting principles is a plus.
- Familiarity with order-to-cash (OTC) workflows is a plus.
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
