Job description
As Lilli targets a double digit growth over the next three years, we are seeking a Sales Director/Head of Local Authority to join the Revenue team. Primarily focusing on new business, this role is to generate new relationships and manage our incoming revenues and customers in the health and social care sector in the UK.
Reporting directly to the CRO, this role is critical to the future success of the company. The role will carry an individual and team target. It is their responsibility as the customer facing entity to deliver and exceed the set targets of this fast growing company. Success will provide opportunity for career growth as Lilli grows and expands into new markets both in the UK and overseas.
Responsibilities & Duties
Customer generation:
Engage with potential and existing customers to identify and win contracts for Lilli.
Create and manage a pipeline of new and existing business growth through customer contact.
Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders.
Manage customers through the sales process to successful conclusion.
Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner.
Bring value and joy through every interaction with our customers.
Account Management:
- Support the management of accounts, creating growth and new opportunities through strong stakeholder management
- Support programme planning and execution utilising relevant software.
- Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery.
Billing and Revenue:
- Ensure contracts are prepared, we are in customer systems and that PO’s are received.
- Coordinate with relevant departments to ensure timely delivery and resolution of customer orders.
Documentation and Record-Keeping:
- Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system.
- Generate reports and analyse data to identify trends and areas for improvement.
- Generate accurate and up to date forecasting reports.
Product/Service Knowledge:
- Develop your knowledge of the Lilli product, the markets and use cases to the level of a thought leader.
- Provide clarity to customers as to where Lilli can be deployed successfully
- Provide feedback on competitors and new product features to the Product team.
Collaboration with Teams:
Liaise with other departments to deliver customer outcomes such as business case creation, events and product development.
Represent Sales within the business as a senior manager, filling in for the CRO where relevant
You will have 5+ years experience in leading sales in a Health or Social Care environment
Degree level qualified with relevant experience.
Excellent communication skills, both verbal and written.
Proven experience in managing and coaching teams to deliver high performance results.
You will have excellent presentation skills, be personable and demonstrate experience of being customer facing.
Proficiency in using customer service software, CRM systems, and basic computer applications.
Experience of both acquisition and account management is required.
Experience of utilising and identifying frameworks, their ways of operating and a history of success of contracting business via them.
You will demonstrate experience of creating and executing account and sector plans in support of a wider vision.
Experience of utilising cloud based CRM systems, Microsoft products and other tools to support your in role success.
Strong problem-solving abilities and a patient, empathetic attitude.
Ability to multitask and work in a fast-paced environment
Detail-oriented with good organisational skills
Driving licence and willingness to travel
To be great at this role you will be:
Deal focused with a purpose led customer centric approach
Ability to find solutions in challenging situations
Team player with good interpersonal skills
Willingness to learn and adapt to new procedures or technologies
Positive and friendly attitude with an ability to form positive new relationships
Excellent time management
We are a remote company with flexible working hours and believe that having an inspiring space to work is important. We don’t have an office so we will provide everything you need to set you up at home
We get together regularly to collaborate, review and plan our progress as well as celebrate our teammates and our successes
We have a team dedicated to ensure we have a solid working culture that is supportive and inclusive
Unlimited Work-Away-From-Home days
Cycle to Work Scheme
Enhanced Family Friendly Leave
A generous 28 days’ annual leave + bank holidays
Salary £70,000 - £75,000
+ £30,000 OTE
+ Car allowance
+ Phone allowance
