Job description
Description
This position will be responsible to perform Administration tasks for DeepHealth’s Salesforce suite supporting multiple products across multiple countries. Duties will include workflow automation, custom objects, app integrations and some custom development.
Requirements
Workflow automation
Custom objects
App integrations
Some custom development
Keeping abreast of Salesforce updates and features
Provide first and second-level support for Salesforce users, managing incidents and service requests through the ticketing system
Monitor system performance and maintain Salesforce environments (Sandbox and Production)
Create and maintain documentation for processes, workflows, and system configurations
Support data management activities including imports, exports, and basic data cleaning
Assist in troubleshooting integration issues between Salesforce and other business applications
Configure and maintain reports, dashboards, and basic automation tools
Participate in testing of new features and releases
Collaborate with external consultants during knowledge transfer and implementation phases
Manage user access, roles, and permission sets
Provide basic training and guidance to end users
PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time.
Minimum Qualifications, Education and Experience
Preferred Certifications:
Salesforce Admin
Platform App Builder
CPQ Specialist
Technical Requirements
2+ years experience with Salesforce administration or support
Experience with Salesforce Sales Cloud and Service Cloud
Understanding of Salesforce security models and data management
Knowledge of Salesforce automation tools (Workflow Rules, Process Builder, Flow)
Basic understanding of API integrations and data migration concepts
Familiarity with Agile methodologies
Experience with ticketing systems and IT service management
Skills & Competencies
Strong problem-solving and analytical skills
Excellent communication skills in English, both written and verbal
Customer-service oriented mindset
Ability to work independently and as part of a team
Strong attention to detail and documentation skills
Experience in stakeholder management
Ability to prioritize and manage multiple tasks effectively
Basic SQL knowledge is a plus
Experience with change management processes
Quality Standards
Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
Follows OSHA regulations, RadNet and site protocols, policies and procedures.
Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealtht guidelines.
Consistently adheres to the time management policies and procedures.
Completes job responsibilities in a quality and timely manner.
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. .
ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
