Job description
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT, VA, NY.
At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.
We’re seeking a highly skilled and experienced Salesforce Solutions Architect to join our growing team. In this pivotal role, you will be responsible for the end-to-end management of our Salesforce platform, encompassing both administrative duties and strategic oversight. You will leverage your deep expertise to design and build advanced Flows, including complex automations and robust error handling, to optimize our business processes. You’ll also play a critical role in collaborating cross-functionally with Sales, Marketing, RevOps, and IT teams, translating complex business requirements into scalable and maintainable Salesforce solutions.
Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.
What You’ll Be Doing:
Salesforce End-to-End Management:
- Serve as the primary Salesforce administrator, handling day-to-day configuration, maintenance, and support.
- Provide strategic oversight of the Salesforce platform, ensuring alignment with business objectives and best practices.
- Manage user access, security, and data integrity.
Advanced Flow Development:
- Design, build, and deploy advanced Flows, including complex automations, process builders, and workflows.
- Implement robust error handling mechanisms to ensure data accuracy and system stability.
- Optimize existing Flows for performance and efficiency.
Cross-Functional Collaboration:
- Collaborate closely with Sales, Marketing, RevOps, and IT teams to understand their business requirements and translate them into effective Salesforce solutions.
- Facilitate workshops and meetings to gather requirements and provide expert guidance.
- Act as a liaison between business stakeholders and technical teams.
Solution Design and Architecture:
- Design scalable and maintainable Salesforce solutions that meet current and future business needs.
- Develop technical documentation, including solution designs, data models, and process flows.
- Evaluate and recommend Salesforce apps and integrations to enhance platform functionality.
Requirements Analysis:
- Gather and analyze business requirements, translating them into clear and concise user stories and technical specifications.
- Conduct gap analysis to identify areas for improvement and recommend solutions.
Best Practices and Continuous Improvement:
- Stay up-to-date with the latest Salesforce releases and best practices.
- Proactively identify and implement process improvements to enhance efficiency and productivity.
- Perform data migration tasks as needed.
Who You Are:
- 5-8 years of experience as a Salesforce Architect.
- Proven track record of managing Salesforce end-to-end, including administrative and strategic responsibilities.
- Deep expertise in designing and building advanced Flows, including complex automations and error handling.
- Strong understanding of Salesforce platform architecture and best practices.
- Excellent communication, interpersonal, and collaboration skills.
- Ability to translate complex business requirements into scalable and maintainable Salesforce solutions.
- Experience working in a cross-functional environment.
- Salesforce certifications (e.g., Administrator, Advanced Administrator, Platform App Builder, etc.).
- Excellent problem solving skills.
Preferred Qualifications:
- Experience with [Specific Salesforce Clouds, e.g., Sales Cloud, Service Cloud, Marketing Cloud, etc.].
- Experience with Salesforce integrations (e.g., API, middleware).
- Experience with RevOps processes.
- Experience with data migration.
Work Perks Worth The Hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- Monthly Massages
- On-site Car Wash
- Free Parking
Compensation: The base salary range is: $90,000 - $110,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company’s compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.
