Job description
Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
The Job:
At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.
We’re seeking a Director of Product Strategy to help drive the long-term direction and near term execution of our product portfolio, working closely with executive leadership, product managers, marketing, sales, and customers. This role is ideal for a strategic thinker who’s not only fluent in frameworks but also gifted at telling the story of why now, why us, and what’s next. You will help define and align product bets, sharpen our market positioning, and connect vision with hands-on execution across our teams.
Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.
What You’ll Be Doing:
- Define and refine product strategy for Convoso’s outbound platform, grounded in market trends, customer insights, competitive analysis, and business objectives.
- Partner with product leadership to craft a bold, data-informed product vision that guides roadmap investments and rallies the troops behind the vision.
- Translate strategy into compelling narratives and crisp content to align stakeholders internally and energize customers, analysts, and prospects externally.
- Develop frameworks and tools that help product managers make smarter prioritization decisions and communicate trade-offs.
- Develop and prescribe pricing strategy to product management peers and revenue team.
- Produce high-quality strategy artifacts: market maps, vision decks, investment theses, competitive battlecards, TAM/SAM/SOM models, and more.
- Coach and elevate cross-functional thinking by bringing strategic clarity into quarterly planning and GTM collaboration.
- Act as a thought leader both internally and externally, representing Convoso at industry events, analyst briefings, and webinars.
- Continuously track market signals— competitive moves, macro shifts, customer behavior changes—to fine-tune our product thesis.
Who You Are:
- 10+ years in product management or product marketing in SaaS, with significant exposure to product strategy, ideally in CX or CCaaS businesses.
- Deep familiarity with CX, CCaaS, or contact center technologies.
- Exceptional storytelling and presentation skills—you’re comfortable turning complex ideas into compelling, actionable narratives that resonate to a wide range of audiences.
- A strong writing voice and the ability to create strategic content across multiple mediums (decks, whitepapers, 1-pagers, videos, etc.).
- A strategic thinker who also knows how to navigate ambiguity and make decisions with imperfect information and stand by it.
- Ability to balance bias for action with the need to take it slow to go fast later.
- Experience in both small/startup environments and larger organizations, bringing a high bar of “what great looks like” while thriving in a fast-moving, entrepreneurial team.
- Intellectually curious and always scanning the horizon for what’s next.
- A technical background and/or MBA is a strong plus.
- Must be based in the U.S., preferably in the Greater Los Angeles Metro Area
Work Perks Worth The Hype:
- Competitive compensation package
- Stock options
- 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
- Affordable Vision plan and optional FSA
- PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
- Your birthday off
- 401k program with generous company match
- No cost Employee Assistance Program and Travel Assistance
- Monthly Gym membership reimbursement
- Monthly credits toward food & beverage
- Company Outings
- On and offsite team building events
- Paid training for departments
- Apple laptop (most roles)
- And a team of highly experienced and kind colleagues!
HQ Office:
- Casual office environment & dress
- Daily catered lunches
- Fully stocked kitchen (Dietary restriction-friendly)
- Happy Hours
- Monthly Massages
- On-site Car Wash
- Free Parking
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.
