Salesforce System Administrator

Job description

Duties

Under the supervision of the Vice President, IT Services, support the overall objectives of Joni and Friends’ IT Services department. Perform duties and responsibilities including, but not limited to:

1. Salesforce Administrationa. Serve as primary system administrator for the Salesforce.com environment

     b. Perform Salesforce configuration and customization to support process automation

     c. Handle all administrative functions including user account maintenance, reports and dashboards,

         workflows and other routine tasks

     d. Coordinate the evaluation, scope and completion of new development requests and projects

     e. Support processes promoting data integrity, data governance, and compliance

     f. Act as Security administrator and drive security architecture and data protection

     g. Work independently with members of the user community to define and document development

         requirements

     h. Develop and maintain effective documentation on configuration changes, integrations, and

         processes

2. Software Systems Administration

     a. Security Administration of major software systems used by organization

     b. Administration of managed packages, cloud-based SAAS and systems integrated with Salesforce

     c. Complete training or self-study to gain knowledge and/or certifications for new software systems to

     allow proper administration

     d. Lead and guide vendor engagement for enhanced services and support of systems

3. Training

     a. Communicate and train staff on new programs, upgrades and processes

     b. Help develop and maintain department policies, SOPs and documentation

4. Additional duties

     a. Remain current with industry related technology standards and best practices

     b. Participate in strategy planning and implement solutions for new or improved IT infrastructure and

         software systems

     c. Vendor management for outsourced services and support of IT systems

     d. Lead projects and assignments to support the overall IT strategic plan

     e. Complete or participate in annual audits of IT Systems, Infrastructure and Security

     f. Occasional travel may be required

5. Other duties and projects as assigned by supervisor to support department and organizational needs

Qualifications

• Must possess a vibrant personal relationship with Jesus Christ and agree with the Joni and Friends statement of faith
• Desire to serve in a growing and dynamic Christian service ministry
• A Bachelor’s degree in Computer Science or Information Technology preferred or Associate’s degree and 3 or more years of relevant work experience required
• Salesforce Administrator Certification required
• 3+ years of relevant hands-on Salesforce configuration experience
• Experience with custom Apex coding
• Deep expertise with flows, process builder, skills-based routing, queue-based routing, email-to-case, web-to-case and other advanced Salesforce platform features
• Proven experience integrating applications and business systems to Salesforce
• Capable of making recommendations on tools that will provide better user experiences
• Knowledge of Release Management, Application Lifecycle Management, Development Lifecycle and Deployment Best Practices and Governance
• Excel in a collaborative environment - working with all levels of personnel and stakeholders
• Strong team player with ability to develop effective working relationships across the organization and meet the requirements of the department and ministry
• Ability to be flexible and manage multiple projects and competing priorities while meeting deadlines
• Results-driven with strong attention to detail
• Strong communication skills - both written and oral
• Good judgment required in recognizing and maintaining confidentiality of sensitive information
• Must be reliable, cooperative, flexible, and exhibit initiative
• Must support a flexible schedule and work evening/weekend hours when needed
• Strong general computer skills are necessary along with a competent, working knowledge of Windows, Microsoft Excel, Microsoft Word, Microsoft Outlook, and the Internet
• Understanding of Christian ministry and specifically Joni and Friends is desirable

Compensation for this position is $78,000 - $85,000 in Agoura Hills, CA .  We are open to remote candidates within the United States, and the salary may be different based on the city/state in which you work.

Prior to applying for any position with Joni and Friends, all applicants must review our Statement of Faith and Mission Statement (below).

MINISTRY LIFE:

Joni and Friends desire is to glorify God in the way we conduct ourselves, and in the work we do. Employment at Joni and Friends is not just a job but a calling from God to serve and share the gospel with people living with disabilities. We desire to see the local church become a place of belonging for every family living with disabilities. We want every employee to excel in their walk with Christ and at their job. We purposely create a ministry-wide prayer life environment and offer leadership, and general training to help employees “Lead like Jesus*” and perform their work with excellence.

CHRISTIAN DISABILITY MINISTRY ENGAGEMENT:

Every employee at Joni and Friends, regardless of their specific role is expected to grow and develop as a Christian Disability Ministry Leader (CDML). This implies a continuous journey of learning and involvement, where employees engage not only in Joni and Friends’ programs but also extend their ministry efforts to their local Christ-honoring churches. This core competency includes:

Active Participation – Actively participate in ministry, both within the organization and their local Christ-honoring churches (if possible and to what degree they are able), advocating for participation of people with disabilities

Continuous Growth– Besides Lead Like Jesus and Beyond Suffering trainings, continue to develop in the realm of disability ministry

Culture of Belonging Approach – Encourage a culture of belonging ensuring that the needs of the disability community are addressed with grace and understanding

Integration of Faith and Work – Ensure that Christian values are a driving force in all aspects of work

Below outlines the Biblical Commission, Vision, Mission, and Values of Joni and Friends which employees are required to believe and uphold.

BIBLICAL COMMISSION:

“Go out quickly in the streets and alleys of the town and bring in the poor, the crippled, the blind and the lame…go out to the roads and country lanes and compel them to come in, so that my house will be full.” Luke 14:21-23 (NIV)

VISION:

“A world where every person with a disability finds hope, dignity, and their place in the body of Christ.”

MISSION:

“To glorify God as we communicate the Gospel and mobilize the global church to evangelize, disciple and serve people living with disability.”

VALUES:

1. Honor God in everything we do
2. Build relationships based on trust and respect
3. Maintain integrity and excellence in programs and services
4. Practice responsible stewardship

\* Lead Like Jesus is a course of study provided to all employees and is based on the book written by Ken Blanchard and Phil Hodges of the same name. The Lead Like Jesus course is the model which governs our ministry culture and contributes significantly to Joni and Friends maintaining its certification as a “Best Christian Workplace” according to surveys by the Best Christian Workplace Institute (BCWI).