Job description
Position Overview
We are looking for an experienced LATAM Security Systems Administrator for Netflix.
This role will be responsible for the system administration of physical security systems including access control, video surveillance, intrusion detection, etc. covering all programming and troubleshooting.
The LATAM Security Systems Administrator role is remote but requires the employee to reside in Mexico, with travel to Netflix’s LATAM offices approximately twice per quarter. This is a full time position with competitive benefits.
Essential Job Functions
- Program and configure existing systems and new installations for site expansions and Day 2 adds across LATAM.
- Ensure uptime optimization for all devices in LATAM.
- Provide maintenance to include troubleshooting, root cause analysis, system backups, firmware updates, log checks, etc.
- Track the progress of all Zendesk tickets / break-fix requests.
- Manage, update, and maintain a tracker of ongoing service/maintenance projects.
- Coordinating site access for service requests.
- Create and manage documentation for service metrics.
- Manage Load Sheets / Genetec programming.
- Oversee the pre and final testing and commissioning to ensure systems are working correctly.
- Respond to inquiries and answer technical client questions in a timely and professional manner.
- Provide expert level consultation and technical services on all aspects of the security systems.
Required Skills and Experience
- Expert understanding of the following: Genetec Synergis, Genetec Stratocast, and Envoy.
- Genetec Synergis SC-STC-001 and/or SC-ETC-001 certification is preferred.
- 3+ years of professional experience programming physical security systems for enterprise wide deployments.
- Ability to manage the programming of numerous concurrent system service/maintenance requests as well as new builds.
- Experience deploying and troubleshooting IP cameras, access control panels, door hardware, and other relevant equipment.
- Experience overseeing the maintenance of multiple security systems.
- Experience with integrating security systems across various platforms.
- Understanding and familiarity of network architecture and information security concepts with ability to collaborate with cross-functional peers ex. WAN vs LAN, static IPs vs DHCP, MAC addresses, VPNs, firewalls, AD / domains, etc.
- Excellent project management skills with proficiency managing numerous concurrent project deliverables with little supervision.
- Excellent personal communication and diplomacy skills with the ability to work inclusively with others.
- Strong relationships with leading security technology manufacturers, distributors, and installers a plus.
- Entertainment / tech industry experience is a plus.
$50,000 - $75,000 a year
