Job description
When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
An Account Manager (“AM”) is a consultative account management and sales position responsible for growing revenue and strengthening partnerships with Accurate’s clients.
The Account Manager maintains regular contact with their assigned account base and increases revenue by positioning and demonstrating new and existing products, preparing appropriate ROI’s and providing proactive and strategic solutions to their clientele. The AM drives overall client satisfaction and sales revenue by building a relationship with key players within their accounts; penetrating the account at all levels and subsidiaries; becoming a trusted advisor on background screening services and related products to meet the needs of their accounts. To do this, you will be familiar with standard industry concepts, practices, and procedures within the employment screening field. This will underpin your capacity to help our clients ensure compliance and achieve efficiencies.
The AM stays in total engagement with the account during the final steps of the sales cycle, implementation and provides ongoing support and solutions to secure their accounts for the long term. The AM will work with the necessary internal resources to ensure fulfillment of the clients’ requirements.
Responsibilities
- Responsible for revenue growth, revenue retention, client satisfaction, and relationship management.
- Maintain regular contact with clients and be the key client point of contact for relevant/directed/escalated customer communications and support issues from initial contact through to resolution.
- Maintain an expert knowledge of our product/platform offerings and introduce new products, processes to assigned accounts
- Be involved in formal written submissions to win new business deals e.g. tenders, RFPs, RFQs
- Work closely with customers and the internal team to gather feedback, product enhancement requests and success stories to maximize platform value.
- Troubleshooting and triage of all issues related to the Accurate platform with appropriate escalation and utilizing core internal systems such as CRM (Salesforce)
- Support clients in their Platform user management setup includes new users, deactivating users, and modifying existing users.
- Actively monitor assigned accounts to identify trends and potential up-sell opportunities
- Act as a consultant providing industry best practices and tips for process improvement and overall client success
- Develops corporate contacts and cultivates relationships at all levels that enhances Accurate Background’s position, which may lead to incremental business within the designated account
- Prepares annual performance reviews and multiple year account plans for each account based on short, mid and long-range plans. Provides statistical usage reports for regular client meetings as needed
- Negotiates pricing and implementation and prepares proposals for offering Accurate Background additional products and services (up-sells products and services)
- Analyses client usage through reports and regular client contact and identifies potential opportunities or account issues and reports all activity to Key Stakeholders
- Develops account plan detailing specific and relevant information about all aspects of assigned accounts with the end goal of growing the partnership with the assigned client base
- Profiles clients and strategically drives sales revenue through offering and selling product solutions, with new business units, divisions, client vendors both direct and indirect
- Acts as lead on client-driven special projects
- Identifies risk and presents solutions to key stakeholders to mitigate churn
- Travel required 15-20%
Note: Performs related duties as required or assigned
Experience, Skills & Attributes
- Demonstrated knowledge or experience in employment background screening process / HR onboarding processes
- Experience with SaaS platform / technology company
- 2+ years Account Management in HR-related industry preferred
- Must be proficient in Word, Excel and PowerPoint
- Exercises a wide range of decision-making control
- Very skillful in formulating solutions for difficult decisions
- Ability to organize tasks, multi-task and manage time efficiently
- Excels in suggesting optional solutions
- Excellent written and verbal communication skills
- Team player with excellent relationship building skills and experience in leading and collaborating cross-team to ensure successful delivery of solutions.
- A personal commitment to continual improvement and customer service excellence
- Results driven person with a can-do attitude and an abundance of resilience
$96,000 - $109,000 a year
The annual base salary for this position ranges from $96,000 - $109,000. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position is eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical and dental. Your recruiter can share more details about the specific compensation package during the hiring process.
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One – core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it’s what’s best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees first—before individual or departmental agendas. Make sure they get the help they need to succeed.
Company Overview:
Accurate Background is a fast-growing organization, focused on providing accurate background check results and building trustful relationships with our clients. We have a family feel environment and a desire to help our clients succeed. If you’re passionate about the customer experience, find yourself managing projects and paying attention to detail, then you might be a fit for our open Account Manager role.
A leader in the background screening industry, Accurate Background is trusted by organizations worldwide. We focus on the development of robust delivery and distribution tools using technology to create a positive client and candidate employment screening experience. Our significant growth and ability to continuously win new business is largely based on the level of flexibility and customization our technology offers. Employers ranging from small businesses to Enterprise companies in a wide range of industries have selected Accurate Background because of our ability to adapt and streamline their background screening program based on each client’s unique hiring process.
Accurate Background continues to exceed expectations by offering an array of innovative and cutting-edge background check and credentialing products to meet the needs of human resource, loss prevention, and security/legal professionals in employment screening and vendor certification.
About Accurate Background:
Accurate Background’s vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
Accurate is an equal-opportunity employer
