Job description
Company Description
About Eurofins:
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins is a global leader in food, environmental, pharmaceutical and cosmetic product testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a network of over 1,000 independent companies in 54 countries, operating 900 laboratories. Performing over 450 million tests every year, Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.
Eurofins is one of the fastest growing listed European companies with a listing on the French stock exchange since 1997. In FY 2021, Eurofins achieved a record revenue of over EUR 6.7 billion.
Eurofins IT Solutions India Pvt Ltd (EITSI) is a fully owned subsidiary of Eurofins and functions as a Global Software Delivery Center exclusively catering to Eurofins Global IT business needs. The code shipped out of EITSI impacts the global network of Eurofins labs and services.
The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses. Young and dynamic, we have a rich culture and we offer fulfilling careers.
Job Description
IT Service Desk Agent
Job Description
Eurofins is seeking a self-motivated and enthusiastic candidate for the entry-level IT Service Desk Agent position. The primary responsibilities of this role will be a combination of phone, email and interactive chat support for local and nationwide customers from our laboratories.
You will troubleshoot and resolve customer hardware, software and general network connectivity issues. You will gain exposure to many tools and have the opportunity to learn high-level skills by supporting networking, active directory and security applications.
This position requires a high degree of emotional intelligence, empathy, technical prowess, and customer focus. You must be able to break technical concepts down into non-technical language and communicate them to people of all IT skill levels.
The roles and the responsibilities of this position are diverse on a day-to-day basis and it’s therefore important to be open-minded and able to deal with change.
Hard skills:
You should have a good command of written and spoken English and a basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.
You need to be able to propose basic troubleshooting and repair solutions for Windows operating systems and local and cloud-based Microsoft products, including MS Office: O365, SCCM, Azure, Exchange, Server 2008-2016. Basic knowledge of Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMWare or equivalent will be beneficial. You will be also dealing with network connectivity, TCI/IP, firewalls, Vlan, Ethernet, etc.
Soft skills:
We are looking for someone who works well with other members of the global team, can represent our team when working remotely, and collaborate with labs around the world. Forward-thinking mindset, looking for ways to increase productivity, efficiency and identify process improvements will make you a good candidate.
This role will require time management, prioritization and organization skills. If you can handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.
Qualifications
If you have 6+ months of Help Desk/Service Desk support or one year of call center experience, we want to hear from you.
