Job description
Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
As a Senior Business Analyst you will be a part of the New Zealand-based team within the Enterprise Platforms function. The purpose of the role is to work closely with product managers and business stakeholders across the whole business to build a deep understanding of customer problems through data driven analysis, translating insights effectively back to the team, organising work to be done, and contributing towards solutions that realise customer and business value.
Working with these product managers you will take on the challenge of assessing internal tools, their capabilities and assessing whether the relevant range of business requirements from stakeholders matches those tools capabilities or whether other existing or industry tooling is more suitable.
You will have an opportunity to contribute to strategic planning, drive operational efficiency, and solve complex problems in order to achieve stakeholder problems. All of this will be supported by a collaborative team, offering you an exciting journey of growth, learning, and impactful contributions within a dynamic and supportive work environment.
What you’ll do
- Engage with stakeholders, delivery team members and vendors to fully understand, communicate and document process, workflows, requirements and solutions.
- Qualify and analyse work requests, developing a good understanding of the audiences/end users and the purpose of the request
- Support the Product Manager with delivery planning, grooming, estimation and prioritisation of the backlog
- Support the Product Manager with analysis and scope tasks for strategic enhancements and features, being involved in procurement processes as needed
- Where required, project manage small or discrete pieces of work including communication around milestones, dependencies and blockers
- Develop a clear understanding of committed and upcoming work on the team’s roadmap. This includes listening to and interacting with product specialists, leadership teams, product managers, sales and marketing, other business analysts, product teams, customers and accountants.
- Develop working relationships with a variety of internal specialists such as Architects, Data teams, project managers and more in order to deliver projects effectively
- Input into and help the ongoing review and refinement of delivery practices
- Create / contribute to a fun working environment, living Xero’s values daily, with a focus on customer service and delivery both within the immediate team and wider Enterprise Platforms Team
What you’ll bring with you
- Experience in analysing complex data, providing insights and recommendations
- Experience solving complex problems using critical thinking skills
- Experience supporting or developing business analysis related practice collateral and training
- Demonstrated experience effectively leading a body of work, engaging with and communicating outcomes to stakeholders
- Ability to work with Product Managers, and stakeholders to understand objectives, value and success measures for new features and enhancement.
- Gathering, eliciting and documenting business processes, workflows, and requirements
- Ability to comprehend and have an understanding of the wider Teams portfolio of delivery and how you fit into that
- Proactive, ‘can-do’ attitude, exceptionally self-motivated and directedAbility to lead, motivate and manage team(s) and set priorities in a collaborative environment, managing all the moving parts
- Superior analytical, evaluative, and problem-solving abilities with a keen attention to detail
- Understanding of systems and information models is critical.
- Demonstrated experience in mentoring, coaching and supporting team members
- Experience with B2B internal tooling in the productivity, collaboration and development space such as Google Workspace, Slack, Asana, Jira and Confluence.
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
