Job description
Charlotte, NC candidates will require in-office attendance 2-3 days per week. Remote candidates must be willing to travel to Charlotte occasionally (or willing to relocate) to be considered for this position.
The Position
The Senior Compliance Analyst will serve as a critical member of the Compliance team within the Legal department. This role requires a deep understanding of financial products, services, and the evolving regulatory landscape governing marketing and communications within the fintech industry. The primary focus will be conducting compliance reviews of marketing materials to ensure adherence to applicable laws, regulations, internal policies, and industry standards. Additionally, the role will support the management and tracking of customer complaints while collaborating with cross-functional teams to improve business processes.
Key Responsibilities
- Conduct detailed compliance reviews across marketing materials, including product promotions, landing pages, emails, social media, editorial, and digital campaigns.
- Ensure all marketing content complies with relevant laws and regulations such as UDAAP, Reg Z,and other applicable standards.
- Deliver actionable and practical feedback to teams such as Marketing, Product, and other verticals, balancing compliance requirements with business goals.
- Optimize the marketing review process by identifying areas for process improvements and supporting updates to policies and procedures.
- Manage escalated consumer complaints, identify recurring trends, and assess themes to enhance business practices and improve customer experience.
- Assist in audits and regulatory examinations related to advertising and consumer disclosures.
- Collaborate with cross-functional teams, ensuring alignment across compliance, marketing, product development, and customer success efforts.
Required Qualifications
- Bachelor’s degree in business, legal studies, finance, marketing, or a related field; advanced degree preferred.
- 3–5 years of experience in a compliance, legal, or marketing review role within a banking or fintech organization.
- Deep familiarity with consumer banking regulations (e.g., GLBA, Reg Z, Reg E, UDAAP, FCRA, Reg DD, etc.) is highly advantageous.
- Solid understanding of platforms such as WordPress, database administration systems, and marketing tools.
- Demonstrated experience tracking, analyzing, and reporting customer complaints with a data-driven approach.
- Exceptional interpersonal, oral, and written communication skills, with the ability to interact with geographically dispersed teams.
- Strong analytical and problem-solving skills to guide decision-making, with attention to detail.
- Proven ability to adapt to a fast-paced, continuously evolving environment.
Preferred Qualifications
- Ability to lead and facilitate process and change management initiatives effectively.
- Strong organizational skills and a proactive mindset; a self-starter capable of managing multiple tasks and priorities under tight deadlines.
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Adobe Acrobat.
- Flexibility to take on new responsibilities to support emerging processes, innovations, and business needs.
Why Join Us
By joining our team, you’ll have the unique opportunity to work in a dynamic fintech environment, collaborating with talented professionals while playing a pivotal role in ensuring compliance excellence. If you’re passionate about combining regulatory expertise with creative problem-solving and enjoy working in a fast-paced innovation-driven industry, this position is for you.
COMPANY
LendingTree is the nation’s largest online lending marketplace. That means we connect customers with multiple lenders, so they find the best deals on loans, credit cards, savings accounts and insurance. Our goal is to help people save money, and we believe the best way to do that is by giving them a way to shop for loans and compare lenders, so they make their best financial choices.
Our CEO Doug Lebda founded the company in 1996 after a frustrating house-hunting experience. In those days, we mostly helped people find good mortgage deals. Now, we help consumers find their best in personal loans, auto loans, business loans, student loans, credit cards, savings accounts, home equity loans and more.
What else you should know:
- We’re a publicly-traded company (TREE).
- We’ve welcomed several other companies into the LendingTree family to augment our efforts at helping borrowers make their most sensible financial choices.
- We’ve built the LendingTree app and My LendingTree dashboard to give consumers tools to manage and monitor their financial health.
CULTURE
We’re a fast-paced company with an entrepreneurial bend. We work hard and test our products often. We’re collaborative, ambitious, candid and high-energy. Our teammates are some of the brightest, most talented people you’ll ever work with. We care more about your smarts than we do about the kinds of clothes you wear (but please, _do_ wear clothes to work!), and we’re pretty good about rewarding innovation, creativity and the knack for just getting stuff done (we even have an award for employees called the GSD, “Get Stuff Done”).
Come work with us!
LendingTree is the kind of company that not only promotes diversity and inclusion, we thrive because of these values. We do not discriminate based on race, color, religion (or creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation or military status
CCPA Disclosure
