Senior Customer Success Manager

Job description

What is Teachable?

Teachable is trusted by creator-educators around the world to grow their impact and income. From online courses and communities to memberships and downloads, Teachable’s digital learning products help creator-educators drive meaningful connection and sustainable revenue. With industry-best ecommerce tools, easily toggled on directly within the platform, creators can confidently maximize their earnings, while getting paid directly by their audience. Teachable’s unmatched focus on the student learning experience also ensures creators can make a positive and influential impact on their communities—entirely on their own terms. Today, tens of thousands of creator-educators use Teachable to share their knowledge, reaching millions of students around the world. To learn more, visit teachable.com.

Are you ready to join a dynamic, cross-cultural team at an exciting turning point in our company’s journey? Now part of the global Hotmart Company portfolio, whose platforms have helped creators earn more than $10 billion, Teachable continues to take the creator economy by storm as a true industry leader. Together, Teachable and Hotmart are delivering market-leading products that prioritize creator control and flexibility, alongside meaningful partnership and support from our team. If you have big ideas, relish the chance to challenge convention, and deeply believe in the power of creators to shape the future, we want you on our team!

About Your Team

At Teachable, our Customer Success team is in an exciting phase of growth and transformation. We’re building a high-impact, strategic function focused on unlocking growth for our customers and helping them get the most out of Teachable’s platform. As part of a small, focused team, you’ll play a key role in shaping how we deliver value—through proactive engagement, tailored growth strategies, and scalable programming.

This is an opportunity to join a collaborative, customer-obsessed team that’s laying the foundation for long-term impact—while embracing experimentation, learning, and continuous improvement.

About You

You find yourself energized by finding innovative methods to deliver tailored growth strategies, strategic guidance and thoughtful check-ins with your creators.

As someone who is customer-obsessed with a data-driven approach, you will focus on unlocking creators’ growth by educating them on platform features and leveraging insights to foster their business expansion within and beyond the platform.

You’ll amplify our customer’s voices when collaborating with teams including Product, Product Marketing, Customer Support, Data and Revenue Operations to drive total course sales growth for our largest creators.

Here you’ll be evaluated on your net revenue retention, renewal rates and CSAT score with your book of business.

The Sr. Customer Success Manager will report into the Head of Customer Success & Sales.

What You’ll Do:

• Strategic Account Management — Serve as the strategic relationship owner to top course creators, orchestrating growth strategies and providing comprehensive support through regular check-ins, tactical planning, and proactive engagement.
• Facilitate Creator Growth — Deliver tailored insights and analytics to empower creators, enabling them to make informed decisions for their business expansion and strategic development, while consulting to enhance their holistic business growth. Anticipate their needs by looking inside and outside the platform experience to bring marketing expertise, analytics, and best practices to their attention on how to improve their business and unlock growth.
• Drive Platform Mastery and Efficiency — Educate creators on leveraging our platform effectively, offering expert guidance to ensure they utilize all relevant features and tools for enhanced productivity and growth, while also negotiating terms to optimize their benefits and satisfaction.
• Expand Creator Influence — Actively contribute to the development of creators’ brand authority by providing exclusive networking opportunities, strategic partnerships, and experiences that elevate their presence and influence in the market.

What You’ll Bring:

• 4-5 Years of Relevant Experience: A minimum of 4 years in Customer Success, Account Management, Business Development/Sales, Consultant or similar role within a SaaS or technology-driven environment, demonstrating a track record of managing and growing customer relationships and sales pipelines.
• Proven Relationship Management Skills: Demonstrated ability to manage and nurture relationships with high-value clients, including conducting strategic planning sessions, regular check-ins, and providing proactive support to drive growth and satisfaction.
• Strong Business Acumen and Strategic Thinking: Guide creators as a strategic partner—using business acumen to identify growth levers, negotiate outcomes, and consult on initiatives that expand their reach and impact.
• Platform Expertise: Experience in educating users on maximizing the benefits of a platform, including understanding its features, tools, and analytics, to enhance user engagement and success.
• Results Oriented: Possesses a keen understanding of how to thrive in competitive markets, showcasing a driven and results-oriented mindset with a strong desire to lead our creators and our team to success.
• Analytical Proficiency: Ability to analyze data, interpret insights, and provide strategic recommendations to support creators’ growth and business objectives.
• Communication and Relationship Building: Exceptional communication skills, both written and verbal, with the capacity to develop and maintain strong relationships with creators
• Adaptability and Startup Mindset: Roll up your sleeves to solve customer problems creatively—whether it means building a custom workaround, coordinating with internal teams, or diving into data yourself when no playbook exists.

Additional Details:

At Teachable, we are committed to providing fair and competitive pay (using market data to inform our pay bands), rewarding high performance, and ensuring all employees have the opportunity and ability to impact Teachable’s overall company value. Base salaries will be reviewed at regular intervals throughout the year, typically following performance review cycles currently conducted annually or in conjunction with a promotion.

• Applicants must be currently authorized to work in the United States on a full-time basis.
• For this role, the cash compensation package potential is $100,000 - $140,000, inclusive of a performance bonus that will be tied to set targets. Total compensation also includes a competitive benefits package. A salary offer will be determined by a number of factors including experience, skill level, education, internal pay equity, and other relevant business considerations. We review all teammate pay and compensation programs regularly to ensure competitive and fair pay.

While Teachable maintains our NY office for local employees to use, we operate as a remote-first culture in order to give our employees added flexibility. In order to maintain connection and create a community beyond the screen, Teachable holds in-person events throughout the year, where employees and teams can come together for bonding, strategic alignment, goal-setting, and celebrations!

Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we’re committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.