Job description
Thoughtworks is a pioneer in integrating experience design with agile software delivery. Our designers work in multi-disciplinary teams that balance the thinking required to understand complex problems with the discipline needed to get high-quality working software into the hands of our clients and customers. Designers at Thoughtworks creatively solve the right problems. We work collaboratively to deliver bespoke software and take on the most challenging problems our clients have.
This opportunity is for a Design Strategist—a role we recognize internally under the title of Experience Designer.
Job responsibilities
- You will contribute to the design of the end-to-end customer journey, from customer vision and product strategy through to the development of product roadmaps.
- Create prototypes and wireframes.
- Collaborate with small, cross-functional teams to create a wide variety of experience design deliverables, including journey maps, service blueprints, roadmaps, prototypes, and design systems. Maintain accessibility (A11y) practices.
- Develop, document, and test interface components using Storybook.
- You will facilitate workshops, develop unique design strategies for products, and take part in making strategic decisions at the portfolio level.
- You will contribute to planning and measuring business outcomes and customer metrics across the end-to-end customer journey.
- Identify and develop customer hypotheses in collaboration with both Thoughtworkers and our clients, to run product experiments and customer tests.
- Balance client and Thoughtworker expectations by clearly communicating business outcomes and customer value.
- Extend your expertise to teammates by supporting less-experienced designers when possible.
- Advocate the value of experience design to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups, and more.
Job qualifications
Technical Skills
- You have a solid background in product and experience design, with strong skills in user research, service design, digital product design, interface design, and product strategy.
- You’re confident leading discovery and research initiatives, applying diverse methods and metrics to demonstrate customer and business value.
- You’re also an effective storyteller, capable of clearly communicating research approaches, insights, and outcomes to stakeholders.
- Hands-on experience with w ireframes, prototyping, and user- and product-centered strategies is essential.
- Familiarity with Design Systems and tools like Storybook is expected.
- Leadership or mentoring experience within design teams is highly valued. Experience with accessibility practices (A11y) will be considered a plus.
Professional Skills
- It will be a plus, but not mandatory, to have experience in the banking or financial sectors.
- You have advanced Spanish language skills and are comfortable holding professional conversations in English at an intermediate level, ensuring effective collaboration in multicultural and multilingual environments.
- You’re comfortable sharing design and research deliverables with your business stakeholders.
- You collaborate effectively within your team whilst having a wider influence with your clients and Thoughtworks.
- Clear and effective communicator, capable of defining roles, setting expectations and fostering confidence within your team.
- You understand the importance of stakeholder management and can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way.
- A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, sharing skills and capabilities, and ensuring consistency in the quality of design.
Please share a portfolio link that showcases your expertise in digital products – ideally both web and mobile.
Other things to know
Learning & Development
There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.
About Thoughtworks
Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.
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