Job description
Senior Developer Success Manager, UK (Remote)
We are seeking an experienced and technically skilled Senior Developer Success Manager to join our team to serve third party, external developers in guiding their success. In this role, you will act as a strategic partner and guide to top-tier third-party developers building into the Linnworks App Store. You’ll support these partners throughout the entire lifecycle—from solution design and development through implementation and ongoing optimization—to ensure their applications drive mutual success for our shared customers.
The ideal candidate will collaborate cross-functionally with internal teams and external developers to ensure applications in the App Store are scalable, efficient, and aligned with our operational standards. Your goal is to ensure every third-party app delivers exceptional value, performance, and operational excellence to the businesses that rely on Linnworks.
Please ensure you are eligible to work in the UK as we are not able to accommodate sponsorship.
Key Responsibilities
- Collaborate with our internal partner and product teams as well as 3rd party development teams to consult on the design, build, test, and delivery of applications available in the Linnworks App Store.
- Manage the ongoing technical relationship & facilitate the operational support related to maintenance of 3rd party integrations with Linnwork’s systems.
- Answer use-case specific questions related to the Linnworks API and how it integrates with core Linnworks functionality
- Assist with use-case specific troubleshooting and resolution of issues related to integrations and third-party applications
- Contribute to the development and upkeep of internal documentation and knowledge base resources.
- Stay informed on industry trends and recommend improvements to integration processes and tools.
- Collaborate on go-to-market efforts for new third party app launches, including app ratings, commercialization strategies, and positioning support.
- Guide partners through support processes and act as a liaison where needed.
- Proactively looking for solutions to customer & partner problems and propose process improvements
- Align with partners on delivery timelines and communicate progress clearly
Required Skills & Qualifications
- 4+ years of experience in software integration or automation roles
- Familiarity with APIs, service-oriented architecture, middleware, and SDKs
- Familiarity with Agile software development methodologies
- Strong analytical and problem-solving skills
- Strong collaborator, able to engage with a multitude of stakeholders (internal & external)
- Excellent ability to translate complex ideas into basic diagrams
- Effective communication skills, both verbal and written
- Self-motivated, with the ability to work independently or within a team
- Experience managing apps / app stores is a bonus
- Prior experience in eCommerce, logistics, or warehouse operations environments is a bonus
Perks & Benefits
- 🏠 Remote & flexible working – with hybrid options in London or Chichester
- ✨ Fantastic team culture based on trust and belonging.
- 💻 Laptop & home office budget – £500 to set up your ideal workspace.
- 🩺 Private Medical Insurance with Aviva, including Dental & Optical .
- 💚 Group Life Insurance & Yulife Wellbeing & Rewards.
- 🧘🏻♀️ Mental well-being support – Access therapy, mental health sessions, and yoga through a free premium subscription to Headspace.
- 🤗 EAP confidential benefit – 24⁄7 access to compassionate guidance & expert advice
- ⛱ 25 days holiday + bank holidays
- 📖 Training, support, and personal development
Who we are: As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California. Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people.
Life at Linnworks:
Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees, and better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.
Please ensure you are eligible to work in the UK.
