Job description
Director, Business Systems Engineering, Employee Tech Group
HubSpot’s Business Technology (BizTech) organisation is passionate about helping the business scale efficiently through world‑class systems and automation. Within BizTech, the Employee Tech group owns a significant portion of HubSpot’s internal technology stack that powers our People, Legal and Finance functions.
The Employee Tech group comprises Business Systems Analysts, Program Managers, ServiceNow Admins/Engineers, Software Engineers and Data Analysts. Together they:
- Own all People‑related systems – including Workday, Greenhouse, recruiting/HR automations and the associated analytics & data pipelines.
- Own all Legal‑related systems – including Ironclad and other contract‑lifecycle tooling.
- Run HubSpot’s ServiceNow Centre of Excellence – ServiceNow is our central service‑delivery platform with hundreds of workflows and automations relied upon by teams company‑wide.
- Run HubSpot’s Workato Centre of Excellence – Workato is our primary iPaaS used to automate complex cross‑system workflows.
- Enable AI‑powered transformation for People, Legal and Finance – including administration of our ChatGPT & Claude Enterprise instances and stewardship of internally‑built GenAI tools.
- Deliver strategic bespoke automations via a focused software‑engineering squad.
Employee Tech’s primary stakeholders are the People, Legal and Finance leadership teams and every HubSpotter who interacts with them. Our mission is to help these functions operate more effectively and efficiently, and to enable them to provide better, faster service to HubSpotters. A critical part of that mission is leading the way on AI adoption and fluency across these domains.
Employee Tech also champions ServiceNow and Workato across the wider company, setting best‑practice standards and enabling dozens of other teams to leverage these platforms for their own automation needs.
The Opportunity
We are seeking a senior, highly‑technical business‑systems leader to steer the Employee Tech group through its next phase of maturity, innovation and value creation. This role will be pivotal in scaling our internal platforms, driving AI transformation, and nurturing an inclusive, high‑performance team culture.
In this role you’ll get to:
Drive AI‑first ways of working across People, Legal & Finance, championing experimentation and rapid adoption of GenAI capabilities.
Shape the next chapter of the group’s evolution into a technical organisation that is remarkable at engineering and delivering large, end‑to‑end business processes.
Solve complex scaling and efficiency challenges across HubSpot’s G&A landscape, ensuring we are set up for success in 2026 and beyond.
Empower the team to succeed by:
- Over‑communicating mission, vision and expectations.
- Coaching and developing diverse talent; cultivating a psychologically safe and inclusive environment.
- Framing problems clearly and establishing guardrails for high‑quality, sustainable work.
Partner with other internal tech teams and company‑wide leadership to maximise impact.
We’re looking for someone who has:
- Deep technical pedigree – Bachelor’s degree (or higher) in Computer Science, Software Engineering or related; ideally started career as a software engineer.
- Hands‑on expertise with at least one (ideally all) of our core platforms: ServiceNow, Workday, Workato. Experience running Centres of Excellence is a plus.
- Experience working with People, Legal and Finance stakeholders at a senior level
- A passion for AI – you are an early adopter who actively experiments with AI/ML tools and can articulate their business impact.
- Proven leadership of multi‑disciplinary systems teams through scaling and transformation journeys
- Demonstrated ability to operationalise strategy and establish guardrails for complex, high‑volume systems environments.
- Track record of building trusted partnerships with C‑level and VP‑level stakeholders, translating vision into executable roadmaps and delivering reliably.
- Experience coaching managers and ICs into high‑performing, inclusive leaders.
- Comfortable giving and receiving clear, direct, actionable feedback.
- Alignment with HubSpot’s culture and HEART values (Humble, Empathetic, Adaptable, Remarkable, Transparent).
Why HubSpot?
HubSpot is on a mission to help millions of organisations grow better. We believe remarkable success comes from a remarkable culture – one that champions transparency, autonomy and continuous learning. If you’re excited by our mission, values and the opportunity to shape the systems that power HubSpot’s People, Legal and Finance teams, we’d love to hear from you.
HubSpot is an equal‑opportunity employer. We encourage candidates of all backgrounds, experiences and perspectives to apply.
Cash compensation range: 302000-483250 USD Annually
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot’s Career Diversity page here.
India Applicants: link to HubSpot India’s equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
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