Senior Engineering Manager

Job description

Description

Sprout Social is looking to hire a Senior Engineering Manager to our Engineering team.

Why join Sprout’s Engineering team?

With collaborative cross-functional teams that span mobile, front-end, back-end and site reliability engineering—the Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. On a daily basis, we process tens of billions of requests and tens of billions of asynchronous events. We also ingest billions of social messages every day, and ship more than 1,000 production deployments every month. You’ll get to work on a “tech-giant” scale with smaller, supportive teams where every engineer has the chance to make an impact on our company, and our customers. The best part? In our industry, you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout, our product is a suite, so you just need to move teams. You’re able to diversify your skills, which not only benefits your team—but also your career.

What you’ll do

Our relationships with our social network partners are fundamental to both our business growth and customers’ success. As a founding engineering leader in the Partnerships and Ecosystems team, you will build and establish the engineering teams that will enable our engineers to deliver new network capabilities and new networks to our customers faster. Your work will ensure our customers are delighted by the network partner experience through our applications.

You’ll help build our Integration Partner Ecosystem - building an API driven ecosystem that provides easy connectivity to our customers to hook into their critical data that powers their essential workflows. You will help build a team focused on some of our largest impact work to our customers and business, as this Ecosystem will help accelerate revenue generation across our customer segments.

• Build high-functioning, well-motivated teams of engineers and steering them to iteratively deliver quality results.
• Leverage your experience in building and maintaining highly scalable and reliable software systems to grow and tune our software services stack.
• Grow your team of engineers by example with effective feedback, coaching, and career development.
• Lead the team through product and technical road maps, and partner with cross functional and engineering leaders to align on strategy, planning, and execution for your team
• Drive consistent, high-quality execution by setting clear expectations, regularly tracking progress on deliverables, and proactively addressing challenges.
• Uphold standards for development and product quality for your team and support team’s on-call rotations
• Leverage data and metrics to monitor team performance, ensure accountability, establish KPIs to meet OKR and roadmap goals.

What you’ll bring

We’re looking for a collaborative, pragmatic, highly motivating engineering leader to help our teams succeed. If you can confidently lead teams to solve hard problems, and push them to learn from and teach each other, we’d love to talk with you!

The minimum qualifications for this role include:

• 7+ years of experience in building, scaling, and maintaining enterprise level software systems in a production environment, with expertise in back-end development and a focus on high availability solutions.
• 5+ years of experience managing and leading high performing engineering teams, with a strong emphasis on delivery, execution, and achieving measurable business outcomes.
• 5+ years of experience delivering engineering projects and initiatives, including ensuring the delivery of a team’s roadmap, prioritizing technical improvements with cross-functional teams, and communicating progress with business stakeholders

Preferred qualifications for this role include:

• Proven ability to drive strategic change within engineering teams, balancing short term delivery goals with long term technical sustainability and product growth.
• Experience developing APIs and building systems communicating with many 3rd party APIs
• Experience developing enterprise level distributed applications using distributed queuing systems, service-oriented architectures, etc.
• Experience with data systems operating at scale, Elasticsearch, MySQL, HBase, etc.
• Experience programming in an object oriented language such as Java, Python, C# or C++

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.
• Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn the team’s current Mission, Goals, and Objectives along with future product roadmaps.
• Begin to understand the capabilities and limitations of our platform, web, and mobile technologies.
• Start to build relationships with the team.
• Start to learn the capabilities and limitations of the social network APIs we integrate with.
• Learn Sprout’s management practices and tools.
• Deploy and make changes to our production systems.
• Provide regular technical guidance and feedback through code reviews.
• Establish a clear execution plan by identifying quick wins and aligning with the team on immediate priorities and goals.
• Develop an understanding of team workflows and identify any initial adjustments that could improve delivery efficiency.
• Get acclimated to the hiring process and contribute to the recruitment and interviewing processes

Within 3 months, you’ll start hitting your stride by:

• Lead the hiring for your team - partnering with Engineering Leadership and Recruiting to sequence hiring to build your team iteratively, while delivering value for our customers
• Build a healthy culture, rituals, and process that is focused on enabling your teams to quickly deliver quality software to our customers iteratively.
• Implement early tracking and accountability measures to monitor team progress on key deliverables and address roadblocks as they arise.
• Set up regular execution reviews with your team to keep projects aligned with the roadmap and identify areas for process improvement.
• Participate in architectural discussions and decisions, asking the right questions to push your team to successful outcomes.
• Analyze trends with bugs and help the team identify where to best focus.
• Help the team shape the technical roadmap for long term success.
• Assume management of the engineers on your team, Identify career growth opportunities and work with them on goals.
• Start 1:1s with everyone on the team and continue building relationships.
• Help the team improve processes and team rituals.
• Build relationships with our infrastructure, product, and support teams and identify ways your team can be more proactive and effective.
• Successfully complete your first support week rotation.

Within 6 months, you’ll be making a clear impact through:

• Ensure measurable progress on major deliverables, guiding your team to meet key milestones and adapt plans to address any execution challenges.
• Establish team-wide accountability by setting specific, actionable metrics for team performance, leveraging data to support continuous improvement.
• Guide your team through and contribute to the successful launch of a major feature.
• Understand the business goals and help the team balance technical debt, bugs, and product features.
• Start to grow your leaders and ensure they are focused on the right things.
• Lead performance review and career band calibration process for your team.
• Proactively focus your team on the right problems.

Within 12 months, you’ll make this role your own by:

• Refine execution processes by standardizing successful workflows, ensuring consistent, high-quality delivery across projects.
• Champion a culture of continuous improvement, encouraging team members to proactively identify and resolve execution issues to maintain momentum on deliverables.
• Have development plans in place for your team and hold them accountable.
• Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• $550 USD work from home stipend designed to enhance your remote setup and monthly internet stipend
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices near Kraków’s city centre

The base pay range for this role is 35,000 (min), 43,750 (mid), 52,500 (max) net PLN monthly salary. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee’s total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

#LI-REMOTE

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