Job description
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We’re looking for a Hospitality Partnerships Manager to help us grow and manage our ecosystem of product integration partners across EMEA. Reporting to the Director of Hospitality Partnerships, you will work across our hospitality platform to strengthen strategic partnerships, develop new integrations, and drive value for Lightspeed and our merchants.
With hundreds of integration partners and apps in our ecosystem, this role requires the ability to manage multiple priorities and build strong, collaborative relationships —internally and externally.
Your key responsibilities:
- Act as the main point of contact for integration partners across multiple products and regions
- Align with partners on joint priorities and ensure their roadmaps reflect Lightspeed’s strategic goals
- Manage relationships with app developers and partners building on our hospitality platforms
- Coordinate with legal, commercial, and product teams on negotiations and partnership agreements
- Schedule regular key partner touchpoints to communicate updates, gather feedback, and maintain alignment
- Evaluate inbound partner requests and assess strategic fit
- Identify opportunities to streamline or consolidate multi-regional or multi-product partnerships
- Leverage industry relationships to surface and pursue innovative partnership opportunities
KPIs:
- Our hospitality integration partners are motivated to help us and have a clear set of priorities on how to help Lightspeed achieve its goals
- Partners working with us have clear points of contact at Lightspeed when they need help
- We can tie efforts managing and growing our partnerships to revenue growth or retention by solving the needs of our customers
- Internal teams who interact with the partnership team feel well supported and priorities are clear across the organization
Experience:
- 3–5 years in partnerships, ideally in POS, payments, or B2B tech
- Experience working across legal, product, and commercial teams
- Background in global SaaS or fast-growth tech environments
- Proven ability to shape strategy and execute partnership plans with measurable outcomes
- Exposure to managing strategic or complex partner accounts
Capabilities:
- Strongexecutivecommunicationandstakeholderengagementskills
- Track record of working with geographically distributed, high-performing teams
- Excellent written and verbal communication, with strong presentation skills
- Proficiency in additional European languages (French, German, or Dutch) is a plus
- Comfortable working independently with high accountability and collaboration
- Adaptabilityinfast-paced,high-changeenvironments
- Highintegrity,soundjudgment,andavalues-drivenapproach
What’s in it for you?
- Come live the Lightspeed experience…
- Ability to do your job in a truly flexible environment
- Genuine career opportunities in a company that’s creating new jobs every day
- Work in a team big enough for growth but lean enough to make a real impact
… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:
- Lightspeed share scheme (we are all owners)
- Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
- Mental Health Support through the Modern Health App - whether it is meditation, coaching or counseling you need - each employee gets access to this platform
- People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
- LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
- Time off to volunteer and give back to your community
To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
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