Job description
Senior Management Consultant, Business Process Improvement SME
Our consultancy is looking for highly motivated and talented senior management consultants with experience leading client engagements. We are looking for peak performers who have a passion for business, a joy in solving problems and a work ethic that doesn’t rest until the job is done.
Ideal candidates would possess 10+ years in management consulting with 3-5 years of experience in business process improvement, specifically leading BPM engagements. We are looking for candidates that have strong interpersonal skills, have superior oral and written communication skills, a client service focus, as well as the ability to identify opportunities for improvement, develop recommendations and implement complex solutions in a fast-paced environment. Must be willing to travel up to one-third of the time as required by client engagements.
PRIMARY RESPONSIBILITIES
- Lead consulting engagements focused on process excellence and process improvement.
- Lead in-depth mapping workshops with key client team members to fully understand current state processes.
- Conduct review and validation workshops with key stakeholders to identify opportunities for improvement and automation across people, process, technology and the customer experience.
- Conduct interviews, focus groups and observations to capture insights and specific needs for process enhancement.
- Create detailed visual representations of current workflows, defining business process triggers, steps, roles, key data sources, outputs, and governing mandates.
- Perform qualitative and quantitative analysis of key performance indicators in an effort to identify opportunities for improvement in the existing business model, processes, and structure.
- Conduct in-depth process analysis and re-engineering to identify ideas to improve efficiency, lower costs and improve product quality.
- Support key client teams in identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
- Provide technical and analytical support for process improvement initiatives, build business cases to determine and present a cost-benefit analysis.
- Facilitate the design and implementation of new/improved process models and organizational structures.
- Train and guide resources in process improvement techniques.
- Manage and lead project team to achieve desired results.
- Perform project management, analytics, and metrics to ensure milestones are met and deliverables achieved.
- Coordinate with various teams to analyze project results and performance.
- Ensure that the team works in accordance with the approved company operating policies, procedures, practices and methods.
REQUIRED SKILLS
- Bachelor’s Degree in Business, or similar
- Management consulting experience, including client facing experience
- 3-5 years of business process improvement experience
- Experience leading client facing consulting engagements
- Solid experience in business processes design and consultation
- BPI certification (Lean, Six Sigma) or experience with Kaizen a plus
- Strong facilitation skills, and solid verbal and written communication skills
- Strong Visio, Word, Excel and PowerPoint skills
- Flexible and adaptable; able to work in ambiguous situations
- Strong relationship building between internal customers, vendors and employees
COMPENSATION
- The position is has the opportunity to be either full-time or contract based. Full-time employees will receive a base salary, plus commission, and full benefits, including health, dental, vision, life, disability, vacation, and 401(k) with company match.
