Job description
Our client is seeking a Senior Manager of Customer Engagement to join the team. In this role, you will be responsible for designing and implementing strategies that enhance customer interactions, build loyalty, and improve the overall customer journey. Your leadership will be key in ensuring that every touchpoint reflects the organization’s commitment to exceptional customer service.
To learn more about the recruitment company handling the search please visit our website:
https://www.kellerexecutivesearch.com/executive-recruitment-headhunters-atlanta/
Key Responsibilities:
Develop and execute customer engagement strategies that align with business objectives and enhance the customer experience.
Analyze customer data and feedback to identify trends and opportunities for improving engagement.
Collaborate with marketing, sales, and product teams to create cohesive customer journey frameworks and messages.
Lead initiatives that promote customer loyalty, including outreach programs, feedback loops, and community building.
Measure and report on customer engagement metrics, providing insights and recommendations for improvement.
Manage and mentor a team dedicated to customer engagement efforts, fostering a culture of collaboration and excellence.
Stay updated on industry trends and best practices in customer engagement.
Bachelor’s degree in Marketing, Business, or a related field; Master’s degree preferred.
5-7 years of experience in customer engagement, customer success, or related fields.
Proven track record in developing and implementing successful customer engagement strategies.
Strong analytical skills with the ability to interpret complex data and derive actionable insights.
Excellent communication and relationship-building skills, adept at engaging with diverse stakeholders.
Experience in leading and developing teams to achieve organizational goals.
Proficiency with CRM tools and customer engagement technologies.
Ability to thrive in a fast-paced, evolving environment and manage multiple projects effectively.
Remote Work
Permanent Position
30-Day Paid Leave
5-Day Work Week
A competitive salary, reflective of your experience: $1,480,000 – $2,080,000.
Health insurance coverage
Equal Employment Opportunity and Non-Discrimination Policy
Equal Employment Opportunity Statement: Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.
Commitment to Diversity: Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.
Reasonable Accommodations: Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.
Compensation Information: For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.
Compliance with Laws: Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Workplace Harassment: Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
E-Verify Participation: Keller Executive Search and/or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.
Privacy and Pay Equity:
California Residents: For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com .
Colorado, Nevada, New York City, California, and Washington Residents: Compensation information is available in the job post or will be provided during the interview process if not initially available.
Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.
State-Specific Information:
Rhode Island: We do not request or require salary history from applicants.
Connecticut: We provide wage range information upon request or before discussing compensation.
New Jersey: We do not inquire about salary history unless voluntarily disclosed.
Veteran Status: Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.
Genetic Information: In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.
Local Laws: Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.
Note: This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.
