Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Supply – Stays team plays a key role in shaping these Airbnb stays. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.
The Difference You Will Make
As a Senior / Market Manager, you will be responsible for the growth of a book of business in your assigned territory - Belgium and the Netherlands - by managing professional host accounts and supply acquisition of high quality inventory. You will build Airbnb’s strong market presence in your assigned region in collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition and market success from acquisition strategy development to strategic host relationship management. You will also be tasked with developing and refining scalable, localized supply management strategies for both established, competitive markets and emerging, untapped markets, aiming to secure our long-term success in these regions.
This role can be based in Paris (hybrid set-up) or the Netherlands (remote).
A Typical Day
- Build and manage professional host account relationships in Belgium and the Netherlands to exceed quarterly and annual sales goals.
- Prospect and onboard high-quality supply in your assigned region.
- Conduct regular optimization calls and business reviews with clients.
- Develop strong, long-lasting partnerships.
- Provide exceptional support to professional hosts, occasionally traveling to the market for in-person assistance.
- Gain deep knowledge of your assigned markets and serve as the go-to source for local trends and dynamics.
- Analyze data and apply insights to identify and act on strategic opportunities that drive sales growth.
- Maintain a baseline understanding of software integrations to provide effective client support.
- Collaborate cross-functionally with public policy, legal, communication, and customer support teams to ensure long-term success.
- Apply an entrepreneurial mindset to design, develop, and execute tailored engagement initiatives.
- Support host community programs, fostering growth and engagement within Airbnb’s network.
- Represent Airbnb in external meetings with professional hosts.
- Educate clients on significant product updates and relay feedback to internal stakeholders.
Your Expertise
- At least 6+ years experience in account management, partner support and/or sales.
- Preferably 2+ years experience in hospitality/travel industry
- Fluency in French, English and Dutch is required; trilingual
- Must be willing to regularly travel to your aligned market territory. Typical expectation would be once every 4 to 6 weeks.
- Proven track record of being able to effectively work a lead pipeline and/or a book of business
- Proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce and Mixmax experience is a plus
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
- Strong time management and prioritization skills
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
- Passion for Airbnb, travel, and the sharing economy - being an Airbnb host is a plus
- Proven experience working cross-functionally
- Charismatic self-starter who is resourceful and self-sufficient
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
