Senior Operations Insights Analyst

Job description

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.

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If you are an Internal Candidate, please apply via our Internal Job Board.

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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:

• Nurture A Learner’s Mindset-using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
• Build Shared Success- building partnerships and working collaboratively with others to meet shared objectives
• Be an Owner- holding self and others accountable to meet commitments
• Create Belonging - recognizing the value that different perspectives and cultures bring to our company

Guild is hiring a Senior Operations Insights Analyst. This role will uncover actionable insights by analyzing complex data sets to support strategic decision-making, operational efficiency, and enhance the member experience. They will develop dashboards, analyze long-term trends, and collaborate cross-functionally to ensure high-quality data, scalable reporting solutions, and actionable recommendations that support organizational growth and operational excellence. The ideal candidate is highly analytical, detail-oriented, and skilled at translating data into strategic insights.

Key Responsibilities:

• Data Analysis & Insight Generation Use tools like Looker, SQL, and DBT to integrate and analyze complex datasets to uncover meaningful trends and insights that inform strategy, improve efficiency, and support initiatives. Deliver actionable recommendations to senior leadership through compelling dashboards, reports, and presentations.
• Strategic Collaboration Work with cross-functional data teams to resolve data inconsistencies, enhance data quality, and recommend schema or infrastructure improvements aligned with business needs.
• Stakeholder Engagement Build strong relationships with internal stakeholders to understand their analytical needs, scope reporting requests, and enable self-service analytics where possible. Provide clear, regular updates throughout project lifecycles.
• Project Management & Prioritization Manage multiple high-impact projects, balancing competing priorities while driving process improvements in collaboration with cross-functional partners.
• Tool Development & Enablement Create and maintain dashboards, toolkits, and best practice documentation to improve team efficiency and knowledge sharing.

Required Proficiencies:

• Strong data analysis skills with experience integrating, transforming, and interpreting complex data sets to support strategic planning and operational improvements
• Ability to communicate complex ideas clearly and concisely to both technical and non-technical audiences through strong written, verbal, and visual storytelling
• Demonstrated expertise in dashboard development using tools such as Looker, Tableau, Power BI, or similar platforms
• Proven ability to analyze long-term trends and translate findings into actionable recommendations that drive measurable business outcomes
• Experience collaborating across departments to identify data inconsistencies, enhance data quality, and facilitate cross-functional alignment
• Ability to manage multiple projects with competing priorities while maintaining attention to detail and driving toward timely completion
• Demonstrated intellectual curiosity with a proactive approach to questioning assumptions, seeking clarity, and deeply understanding complex problems.

Experience owning projects end-to-end, from defining analytical scope to delivering strategic outcomes.

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $110,000 - $135,000, and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

PRIVACY NOTICE

I understand that I am applying for employment with Guild and am being asked to provide information in connection with my application. I further understand that Guild gathers this information through a third-party service provider and that Guild may use other service providers to assist in the application process. Guild may share my information with such third-party service providers in connection with my application and for the start of employment.

I understand and agree to Guild’s use of my information in accordance with Guild’s Privacy Policy and, for applicants that are residents of the State of California, Guild’s Applicant Privacy Notice and California Notice at Collection.