Lead Workforce Optimization Analyst

Job description

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. We typically keep job postings active for 3–5 weeks, though this may vary depending on applicant volume and other factors.

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If you are an Internal Candidate, please apply via our Internal Job Board.

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At Guild, we uphold our Core Values in everything we do. Our team emphasizes our Core Values in the following ways:

• Nurture A Learner’s Mindset-using a combination of feedback and reflection to gain productive insight into personal strengths and development areas
• Build Shared Success- building partnerships and working collaboratively with others to meet shared objectives
• Be an Owner- holding self and others accountable to meet commitments
• Create Belonging - recognizing the value that different perspectives and cultures bring to our company

Guild is hiring for a Lead Workforce Optimization Analyst. The Lead Workforce Optimization Analyst specializes in optimizing workforce strategies and enhancing operational efficiency through advanced staffing forecasts and workforce management innovations. This lead analyst not only delivers insightful data analysis and actionable recommendations but also excels in project leadership and management. They scope, prioritize, and align complex, cross-functional projects with organizational goals, ensuring resource optimization and timely delivery. By facilitating effective stakeholder engagement and managing competing demands, this role drives the adoption of best practices in data visualization and analysis. The ideal candidate seamlessly integrates strategic planning with day-to-day operational demands, excelling in mentorship and innovative problem-solving.

Responsibilities

• Design, develop, and implement scalable solutions, methodologies, and toolkits to streamline data integration and analysis processes. Establish and refine best practices for enhancing data quality and infrastructure, and create reusable frameworks that drive efficient and consistent analysis. Collaborate with cross-functional teams to address analytical needs and innovate solutions that align with strategic objectives.
• Provide actionable insights to support critical business decisions and major projects by analyzing complex operational issues, proposing innovative solutions, and influencing senior leaders.
• Establish team standards for best practices in data visualization, enabling the team to deliver insights in visually compelling and easily interpretable formats. Partner with cross-functional teams to ensure tools are optimized to meet evolving business needs.
• Lead stakeholder management efforts by building strong relationships with key stakeholders, understanding their needs, and ensuring alignment between stakeholder expectations and project or organizational goals.Serve as a primary point of contact for senior leadership and external partners to communicate insights and recommendations.
• Lead and execute strategic initiatives by aligning departmental objectives with overarching organizational goals, ensuring measurable outcomes and long-term impact.
• Mentor and guide junior analysts by providing technical expertise, sharing best practices, and fostering professional development to build team capabilities and ensure high-quality analytical outputs.
• Scope, prioritize, and lead complex, cross-functional projects, aligning them with broader organizational objectives and facilitating resource allocation. Ensure timely delivery while managing competing demands and understanding upstream/downstream impacts.
• Develop and continuously refine forecasting models and staffing strategies to support both front office (Member Support) and back office (Member Administration) teams, ensuring optimal resource allocation and operational efficiency.
• Lead projects focused on monitoring workforce behavior, driving efficient staffing, adherence, utilization, and productivity. Manage staffing levels against capacity planning metrics, aligned with Department Directors and Operations leadership.

Experience

• Strong project management experience, including scoping and leading complex, cross-functional initiatives from strategy to execution
• Demonstrated ability to communicate complex insights clearly to senior leadership and influence decision-making through storytelling and data visualization
• Experience mentoring or leading analysts, with a passion for coaching others and cultivating high-performing teams
• Technical fluency in tools such as SQL, Looker, Tableau, or similar, with experience building reusable frameworks or toolkits for scalable insights
• Strong stakeholder management skills with the ability to align diverse perspectives and manage competing priorities to drive strategic outcomes
• Track record of developing and implementing best practices for data quality, infrastructure, and analytical consistency
• Advanced analytical skills with the ability to build, evaluate, and improve forecasting models and staffing strategies across multiple operational functions
• Experience in workforce management or capacity planning, ideally within high-volume service or support environments

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $130,000 - $160,000, and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

At Guild, we unlock the talent and economic potential of America’s workforce for employees and their companies. We partner with the nation’s largest employers—including Walmart, Chipotle, Discover, Hilton, Macy’s, Target, and The Walt Disney Company—to create cultures of opportunity that help them attract and retain top talent, while building the workforce of the future from within. By using our proprietary Career Opportunity Platform to develop education and learning programs that work in the real-world, thousands of employees at those companies have gained the skills, knowledge, and guidance they need to build a brighter future for themselves and their families—all without paying for tuition or career services on their own.

Guild is female-founded and a certified B Corp. The company has been named to the TIME100 Most Influential Companies of 2022 list, CNBC Disruptor50 list three years in a row, Inc. Best Led Companies list, Fast Co. World Changing Ideas list and the B Lab Best for the World list among many others.

Guild is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. We currently offer the following benefits:

• Access to low-cost, high-quality health care options through Cigna and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO)
• Access to a 401k to help save for the future
• Open vacation policy for employees to rest and recharge
• 8 days of fully-paid sick leave, to take the time to heal and or recover
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 4-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services
• Education benefits and tuition assistance to help your future development and growth

PRIVACY NOTICE

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I understand and agree to Guild’s use of my information in accordance with Guild’s Privacy Policy and, for applicants that are residents of the State of California, Guild’s Applicant Privacy Notice and California Notice at Collection.