Job description
Job Title: Service Operations Manager
Company: Virtual Technologies Group (VTG)
Location: Hybrid (Maumee Ohio)
Reports To: Chief Operating Officer (COO) and Executive Vice President (EVP)
Department: Operations
Travel: 10%
Position Type: Full-Time,
Employee Type: FTE
Compensation Range: $90,000 - $110,000
Company Overview:
Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.
Position Overview
Virtual Technologies Group is seeking a skilled Service Operations Manager to join our growing team! The Service Operations Manager leads operational execution across service delivery, revenue alignment, and strategic initiatives. Sitting at the intersection of process optimization, performance tracking, and technology enablement, this role ensures streamlined operations that elevate customer experience and support scalable growth.
Day-To-Day Duties and Responsibilities (Standard)
Coordinate cross-team processes and initiatives to unify VTG’s services division, which includes Operations (Warehouse/Fulfillment Center), Help Desk, Field Services, and internal IT and App Dev Teams. Work in conjunction with other divisions such as Sales, Marketing, Customer Success, Professional Services, and HR/People Team
Develop and manage KPIs, dashboards, and operational reports to inform strategic decisions
Optimize workflows for service delivery, forecasting, and cross-functional collaboration
Manage platforms critical to operational alignment (Ticketing systems, ConnectWise, Rev.io, analytics, etc.)
Partner with executive leadership in planning, budgeting, vendor management, and project execution and reporting
Facilitate communication between business units, vendors, and technology teams to drive business results
Minimum Qualifications
Bachelor’s degree in business administration, Information Technology, Operations Management, or related field
5–8 years of experience in operations, project management, or business analysis in a technology services driven environment
Proficiency in CRM tools (e.g., NetSuite, HubSpot), project management platforms (e.g., Asana, Jira), as well as ticketing systems (e.g., ConnectWise, Zendesk)
Strong analytical skills and data fluency, with experience in data visualization tools like Power BI or Tableau
Excellent communication, collaboration, and stakeholder engagement skills
High level of professionalism and discretion when handling sensitive information
Preferred Qualifications
PMP Certification
Experience managing cross-functional strategic initiatives and vendor relationships
Familiarity with customer support and customer success platforms and service delivery tools
Exposure to budget planning and performance forecasting within a technology-focused organization
Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.
Join a team that values innovation, collaboration, and professional development. Whether you’re looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.
Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.
EEO Statement: (Standard)
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact [email protected].
