Job description
ABOUT APPLY DIGITAL
Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, Change Management, and beyond, we enable our clients to modernize their organizations and deliver meaningful impact to their business and customers.
Our 750+ team members have helped transform global companies like Kraft Heinz, NFL, Moderna, Lululemon, Dropbox, Atlassian, A+E Networks, and The Very Group.
Apply Digital was founded in 2016 in Vancouver, Canada. In the past nine years, we have grown to nine cities across North America, South America, the UK, and Europe.
At Apply Digital, we believe in the “One Team” approach, where we operate within a ‘pod’ structure. Each pod brings together senior leadership, subject matter experts, and cross-functional skill sets, all working within a common tech and delivery framework. This structure is underpinned by well-oiled scrum and sprint cadences, keeping teams in step to release often and retrospectives to ensure we progress toward the desired outcomes.
Wherever we work in the world, we envision Apply Digital as a safe, empowered, respectful and fun community for people, every single day. Together, we work to embody our SHAPE (smart, humble, active, positive, and excellent) values and make Apply Digital a space for our team to connect, grow, and support each other to make a difference.
Visit our Careers page to learn how we can unlock your potential.
LOCATION: Apply Digital is hybrid/remote friendly. The preferred candidate should be based either in Canada or Latin America, in working in hours that align to ET (Eastern Timezone) or PT (Pacific Timezone).
Candidates located in Santiago (Chile), Vancouver (Canada), or Toronto (Canada) are able to work from one of our offices as remote/hybrid employees. Candidates located outside of these locations will be fully remote employees.
THE ROLE:
The Global Operations team reports to our Head of Operations, Enable & Transform. It plays an important role in setting up the operational structure, systems, protocols and standards at Apply Digital. The Operations team supports all disciplines at Apply Digital at various phases of the project lifecycle. The Operations team also plays a key role in supporting the Project Management team and Business Development.
We are seeking a Senior PMO Analyst who is detail-oriented, a strategic problem solver, and highly motivated to support teams in achieving collective goals. This role will ensure delivery excellence, manage risk, and establish robust back-office controls in a global team environment that supports regional project delivery.
RESPONSIBILITIES
- Create and maintain comprehensive project artifacts to support project initiation, tracking, planning, controlling, and monitoring.
- Oversee, maintain and enhance tracking dashboards; troubleshoot and resolve errors to maintain dashboard functionality and accurate project data.
- Ensure alignment and consistency among project management processes and business operations to drive efficiency and scalability across the organization.
- Develop and implement templates, guidelines, and protocols for various operations and processes, enabling structured and systematic growth for the Company.
- Support Project Manager on project budget tracking, conducting financial analyses, and ensuring timely updates and maintenance of project artifacts.
- Review and refine project agreements and estimation, providing high-level proofreading, editing, and feedback as needed.
- Support contractor engagement and onboarding to meet project needs.
- Facilitate communication between delivery team and back-office team to foster smooth project operations.
- Facilitate internal resourcing meetings and coordinate action item follow-ups.
- Lead the PMO Overview orientation for new hires, ensuring a strong understanding of company general policies, processes and practices.
- Provide strategic support to the Project Manager and cross-functional teams in response to relevant requests, identifying and implementing process improvements as needed.
REQUIREMENTS
- Bachelor’s degree in computer science, engineering, finance, or a related field; advanced degree is a plus.
- 5+ years of progressive work experience in operations or a related role, demonstrating increased responsibility and impact.
- Proficient in spreadsheets, Slack workflow, and Google Suite for daily operations.
- Demonstrate strong interest in adopting new technologies, tools, or advanced automation and integration capabilities for operational efficiency enhancement and optimization.
- Exceptional analytical, observational, and problem-solving skills, with a proven ability to navigate complex scenarios and propose practical solutions.
- Strong organizational skills, detail-oriented, and capable of thriving under pressure, with the ability to multitask and prioritize effectively.
- Highly efficient, responsive, and comfortable working in a fast-paced environment with shifting priorities.
- Quick learner with a commitment to self-learning and professional development; self-motivated and proactive.
- Collaborative team player fostering positive relationships across the organization.
- Proficient in English writing, reading and speaking.
NICE TO HAVES
- Experience in supporting cross-functional, distributed teams in a global organization.
- Experience in a consulting, professional services, or technology environment.
- Excellent written and verbal communication skills, capable of reviewing and editing documents with care.
- Knowledge of project management principles and methodologies.
#LI-SE1 #Remote
LIFE AT APPLY DIGITAL
At Apply Digital, people are at the core of everything we do. We value your time, safety, and health, and strive to build a work community that can help you thrive and grow. Here are a few benefits we offer to support you:
Great projects: Broaden your skills on a range of engaging projects with international brands that have a global impact.
An inclusive and safe environment: We’re truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
Learning opportunities: We offer generous training budgets, including partner tech certifications, custom learning plans, workshops, mentorship, and peer support.
Generous vacation policy: Work-life balance is key to our team’s success, so we offer ample time away from work to promote overall well-being.
Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.
Apply Digital is committed to building a culture where differences are celebrated and everyone feels welcome. That’s why we value equal opportunity and nurture an inclusive workplace where our individual differences are recognized and valued.
For more information, visit the Diversity, Equity, and Inclusion (DEI) section of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by emailing us at [email protected].
