Job description
ABOUT US
Smith.ai builds AI voice agents that redefine how SMBs handle phone calls — allowing businesses to book appointments, take payments, and manage complex call flows without missing a beat. We serve a wide range of businesses, from law firms to home contractors and many other service-based companies, leveraging the latest in LLMs, speech-to-text, and text-to-speech to deliver human-like conversation at scale. With over 4,000 SMBs already trusting Smith.ai (and staying with us thanks to world-class retention), we’re driving the next wave of AI innovation where it matters most: real-world customer interactions.
ABOUT THIS ROLE
As a Senior Product Designer, you will shape and ship features of our product and internal tools, with a primary focus on growing our AI-first, human-in-the-loop AI Receptionist. (Recent examples include: Onboarding guidance so customers get the most of their accounts, simple yet powerful options for controlling AI voice conversations, and building out a suite of reporting tools for AI + human performance metrics.) You’ll work in a fast-paced, high-growth environment, balancing design fidelity and resourcing with business objectives. You’ll be part of a small team, working collaboratively with the entire company.
ABOUT YOU
A design generalist, you bring creative problem-solving to complex challenges. You understand design’s nuanced role in creating meaningful experiences and the balance between successful user and business outcomes.
- Proactive communicator who works with minimal oversight
- Comfortable navigating ambiguity and driving results
- Curious about understanding problems and proactive in learning from others
- Quick learner who embraces design iterations
- More focused on impactful progress than perfection
- You live and have the right to work in the United States.
If you’re a lone wolf who prefers isolation, this isn’t the right fit. We need a collaborative, adaptable team player.
RESPONSIBILITIES
- Collaborate: Partner with founders, Product & Ops teams, customer support, and marketing to design and implement new products/features.
- Facilitate Cross-Functional Teamwork: Initiate and focus on collaboration across engineering, marketing, support, and operations teams.
- Drive Project Execution: Oversee projects through completion and follow through with warranty work.
- Define Requirements: Contribute to product definition and requirements to shape development.
- Build the Design System: Support and grow the fledgling design system to ensure consistency and scalability.
- Document for Engineering: Record design decisions and prepare work for engineering.
EXPERIENCE
Must have
- Based in or operates primarily within the Eastern Time Zone (EST)
- 5+ years in Product Design roles
- Experience in startups (Seed to Series B)
- Successful team-based remote work environment experience (e.g., Slack, Teams)
- Adept in Figma (our design tool of choice) and have used project management and development tools (e.g., ClickUp, GitHub).
- Proven success in different stages of the product lifecycle, from shaping to execution to refinement.
Nice to have
- Spanish proficiency (conversational to fluent) to support collaboration with our Spain-based engineering team
- Product design experience within B2B product-focussed organizations
- SaaS, AI/ML, or SMB-focused product experience.
- An understanding of prompt engineering, RAG, and other AI mechanisms
HIRING PROCESS
We understand that the best designers are often too busy to carefully curate a portfolio or website. For that reason you don’t need one to apply, however we do require a representation of your work—in whatever format you think is appropriate—that demonstrates your suitability for this role. For example: a Figma file, a Notion page, a PDF, a video - something that gives us a sense of your capabilities.
- Resume screen
- 15-20 minute interview with the hiring manager
- 45-60 minute design walkthrough with the Design Team (showing 1-3 of your raw design files in a non-recorded space)
- Time-capped take-home exercise (3 hours)
- Take-home review discussion with a Product Manager
- Final calls with leadership
- Reference check
- Presentation of offer
BENEFITS
- Location: Fully Remote (US-based)
- This is a full-time position with a salary that ranges between $120,000 - $150,000 per year, depending on experience
- We offer equity and a competitive benefits package that includes medical, dental, vision, life insurance, 401k, and unlimited FTO
Generative AI now plays an important part of any role — we use it every day. However, we ask that you refrain from using it in your application so we can to get to know you.
