Job description
Who Are We?
Postman is the world’s leading API platform, used by more than 40 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has an office in Bangalore, where it was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The “API-First World” graphic novel to understand the bigger picture and our vision at Postman.
About the Team
An opportunity all about impact! As a senior member of the Customer Journey Team, you’ll play a crucial role in advancing our product strategies, directly contributing to Postman’s continued success. Your work will help teams understand the value of Postman’s collaborative features and empower them to work more efficiently. With your exceptional craft and expertise in growth-focused design, familiarity with APIs and developer tools, curiosity about user needs in the API development lifecycle, and passion for creating outstanding developer experiences, you’ll thrive in this role.
The Opportunity
- Own the design from ideation to execution while working closely with your product, engineering and GTM stakeholders.
- Work with product managers to strategically define UX goals and opportunities for cross-product developer workflows, keeping business outcomes such as active usage and revenue in mind.
- Research, gather, and consolidate customer insights (both qualitative and quantitative) to inform our strategy, priorities, requirements to delight developers
- Produce design deliverables consistent with the Postman experience and brand standards.
- Continuous social listening through Twitter, Github and Zendesk to better understand how people use Postman.
- Foster a vibrant developer community and implement feedback mechanisms to continuously improve user satisfaction.
- Clearly and concisely communicate user concerns, motivations and feedback, both internally and externally. Be the voice of the user within your team.
What You’ll Do
Must Have:
- You have 8+ years of experience in end-to-end design practices in SaaS companies solving interesting real-world pain points.
- Experience working on growth-focused projects with an experimentally driven product team. You work on hypotheses and validate rigorously to build conviction on your design approaches.
- Analytical and sharp design sense, able to understand how each decision impacts user success and growth.
- You have an eye for well-designed, functional products.
- You can visually communicate an idea by creating quick, low fidelity mockups such as pencil sketches.
- You have a track record of conducting discovery and usability research to uncover user insights, validate design concepts, and drive improvements.
- You proactively seek feedback, tuning the fidelity of your work for the stage of product development. You can identify collaborative opportunities across the broader product and design org know how to curate your intended audience for feedback.
- You can create high fidelity mockups and prototypes to articulate detailed experiences and user interactions. You can validate these by doing quick usability tests against real users and build convictions on the ideas that you propose.
- You are an excellent communicator and continuously keep the broader team in the loop on the work that you’re doing, product goals that you’re aligning to, user insights you might discover and the success that you’re driving. You are comfortable collaborating across teams and locations.
- A good understanding of how APIs work and what Postman enables for developers is important. It’s okay if you’re not an expert as long as you take the initiative and are curious to learn about how developer tools work together. Hands on development experience will be a great trait to have for this role.
Nice to haves:
- Experience building developer products
- Experience specifically as a growth designer
The reasonably estimated base salary for this role ranges from $190,000 to $210,000, plus a competitive equity package. Actual compensation is based on the candidate’s skills, qualifications, and experience.
What Else?
In addition to Postman’s pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
