Job description
Shape the Future of AI-Powered Business Communication
🌍 Global SaaS Company | $28M Series B Investment
💡 Personalized 1:1 Coaching | Vibrant International Team
📍 Remote in Europe or Hybrid from our Barcelona or Prague offices
About CloudTalk
Powered by a January 2024 $ 28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk’s AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.
CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo, and Rakuten. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.
CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams’ communication where every professional can engage in more productive and meaningful conversations.
About the role
Here, at CloudTalk, Product Management is not just a role but a catalyst for innovation. You’ll work within an empowered cross-functional team in R&D, driving the evolution of AI + Human communication across our core Sales & Support platform, expanding into new verticals like qualification and deflection.
This is your chance to make a real impact in a fast-moving, tech-driven environment, building products people love and that drive measurable results.
What You Will Do:
🔍 Know the User
- Dive deep into user and buyer personas through research, interviews, and feedback loops
- Champion the voice of the customer across the organization
🎯 Set the Vision
- Define a compelling product strategy that aligns with business outcomes and customer success
Build, refine, and communicate a product roadmap for desktop, mobile, and embedded calling apps
💡 Drive Real Impact
- Collaborate with Design, Engineering, Product Marketing, and Customer teams to solve meaningful user problems
- Co-lead discovery, run journey mapping workshops, author PRDs, and align GTM teams
🤝 Lead & Learn Together
- Join a seasoned team of engineers and designers
- Share insights across the R&D org and help scale our product-led thinking
What We Are Looking For:
5+ years of experience in B2B Product Management, preferably with omnichannel communication, focusing on end-user products and translating user needs into measurable impact for buyer personas.
Proven success in user-driven product development with measurable impact on key business metrics
Proven experience creating clear, compelling, and well-researched explanations of the business value, risks, and impact of multi-phase initiatives
Deep experience blending quantitative & qualitative research to guide decisions. You’re as data-obsessed as you’re user-obsessed.
Strong communicator, equally effective with frontline users (a busy front-line Sales Rep or Support Agent) and senior execs
A creative and critical thinker exploring how AI will reshape product management
Highly organized, resilient, and thrive in a fast-paced, high-ownership environment
Why you will love to be a CloudTalker:
Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget
Flexibility:
🏖 Unlimited Paid Time Off
🎗️ Volunteering Days
🤩 Home office budget
💻 MacBook for work
Well-being:
🏖Recharge Fridays once per quarter
🏋🏼♀️Fitness Allowance
Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise
What to expect from the hiring process:
1️⃣ Intro Call – Meet our Talent team
2️⃣ Role Deep Dive – Talk product with Allie, our Lead Product Manager
3️⃣ Team Interview – Including a hands-on Product Challenge
4️⃣ Culture Bar Raiser – We raise the bar on adaptability, ownership, and innovation
🎯 Offer!
Ready to make an impact?
