Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
The Product Manager has a key role in establishing NICE’s vision, strategy, and product roadmap for NICE’s Customer Experience Analytics solutions. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives .
Have you got what it takes?
- Work with partners, customers, and NICE sales to understand business’ needs regarding interaction analytics with the contact
- Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each
- Assist with the development of the functional/technical design for the features and functions called for by the product
- Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or
- Prioritize and update defects, improvements, and
- Design / Storyboard and develop product demonstration scenarios within the
- Participate in customer-facing sales meetings, events, and user conferences as a product
- Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).
- Communicate the value of the NICE solutions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners.
- Communicate in an effective and professional way with customers in and outside of NICE CXone
You will have an advantage if you also have:
- 3+ years’ experience with software product management
- Excellent written and oral communication
- Demonstrated experience as a persuasive and persistent advocate for customer
- Excellent cross-functional team leader with project management
- Demonstrated ability to take the initiative and work in a self-directed
- Ability to thrive in a changing
- Ability to communicate comfortably across all levels of corporate
- Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to
- Contact Center Business experience
- User experience / Graphic design skills a plus, but not
- Knowledge of telephony infrastructure a plus, but not required.
- Experience with GenAI/LLMs
- Experience managing one’s own time and balancing many different projects simultaneously.
- Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
- Experience with a SaaS product set
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 7684
Reporting into: Director, Product Management
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
