Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
As a Product Owner focused on InfoSec Compliance and Vendor Management, you will drive strategic initiatives and execution across third-party risk management, data privacy governance, and customer assurance programs within the WFM. You will act as a bridge between Information Security, Product Management, and external vendors to ensure robust security compliance practices are embedded into the product and operational lifecycle. You’ll also play a critical role in supporting Sales and Customer Success teams in meeting the security and data governance expectations of our customers.
Have you got what it takes?
- Coordinate the management of third-party vendors, including ongoing risk reviews, compliance tracking, and security evaluation (e.g., SOC2, Penetration Testing).
- Manage the planning and execution coordination of annual third-party Penetration Testing, ensuring timely vendor engagement and issue tracking.
- Understanding of data privacy laws such as GDPR, CCPA, and working closely with compliance teams to translate regulatory requirements into functional product requirements.
- Serve as the point of contact for customer-facing RFPs and Security Questionnaires, partnering with Legal and Sales to deliver timely, high-quality responses.
- Define functional requirements for new WFM product features
- Support the detailed definition of the product roadmap aligned to the Product Manager’s vision
- Create and own the prioritized backlog.
- Work with architects, R&D, and UX to understand the design and prepare for sprint and release plans
- Provide appropriate conditions regarding usage behavior and key pain-points experienced by specified WFM personas
- Review, give feedback, and approve product deliveries according to acceptance criteria within area of responsibility
- Assist customer support, training, and implementation teams with product issues
- Enable technical documentation creation including feature documentation, micro-learning videos, and release guide preparation
- Support Product Managers and serve as a trusted collaborator in considering feature innovations and critical decision-making
You will have an advantage if you also have:
- 7+ years of experience in Product Ownership, Compliance, Security Operations, or related IT governance roles.
- Experience managing or coordinating third-party vendor relationships.
- Familiarity with audit frameworks such as SOC2, ISO27001.
- Understanding of data privacy laws such as GDPR, CCPA, etc.
- Ability to work in a highly autonomous environment with little oversight required to multitask and prioritize work
- Strong communication skills and ability to interact with globally situated stakeholders
- Advanced mathematical reasoning skills
- Fast learner with ability to quickly grasp new technical concepts
- Robust interpersonal skills with ability to lead by influence
- Ability to work across boundaries in a matrix organization
- Strong analytical and problem-solving skills
- Ability to manage expectations with customers and internal stakeholders
- Proven experience on partnering with engineers for delivery of enterprise-class software
- Background in Agile Development Methodologies, user stories, acceptance criteria, and product specification definition
- Experience with supporting enterprise-class customers
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 7448
Reporting into: Tech Manager , Product Management
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
