Job description
ABOUT OPORTUN
Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its 2.0 million members’ financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $16.6 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization’s performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
POSITION OVERVIEW
We are looking for a results-driven and customer-focused Senior Product Manager to join Oportun’s Collections product organization. We develop and manage the systems and experiences that enable Oportun to effectively manage delinquencies and provide crucial support to members during hardship. In this role, you will articulate product strategy, set objectives and key results, define roadmaps, and work with the cross-functional team to deliver best-in-class solutions. If you thrive in a dynamic fast-paced environment, have a passion for building products that delight users, and are outcome-driven, join Oportun and grow with one of the most innovative and progressive FinTech companies.
RESPONSIBILITIES
- Strategic Leadership: Develop and execute a comprehensive product strategy aligned with the company’s vision and growth objectives. Identify opportunities and set long-term product roadmaps.
- Cross-Functional Collaboration: Lead a high-performing cross-functional product team that includes engineering, design, data, marketing, and others to implement and build new capabilities and increase reliability and scalability. Drive strong collaboration and alignment up, down, and across the organization
- Customer Focus & Data-driven Decision Making: Advocate for the customer by gathering and analyzing feedback, conducting research, and leveraging data to drive product decisions. Identify gaps in experiences across channels and build solutions that will positively impact our key metrics. Implement A/B testing and experimentation to validate product enhancements and ensure exceptional user experiences.
- Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure product success and impact. Use data-driven insights to optimize product performance and make informed decisions.
- Stakeholder Communication: Communicate product vision, strategy, and updates to executive leadership, board members, and other key stakeholders. Present compelling business cases and demonstrate the value of product investments.
REQUIREMENTS
- Technical proficiency: Bachelor’s degree in computer science, engineering, business, or a related field; MBA or relevant advanced degree is a plus.
- Strong track record: 5+ years of product management experience in high-growth environments, preferably in the financial services industry (FinTech, challenger bank, etc.), with a strong focus on customer-facing products and user experience. Any experience within the Collections space will be a bonus.
- Experience working with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand the need, define features, and prioritize and manage scope to operate in an iterative agile delivery framework.
- Customer-centric: You are passionate about improving the financial health of Oportun’s members.
- Analytical problem solver: You have experience working and delivering on complex problems. You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis).
- Visionary: You have a track record of dreaming big and building products that drive significant impact
- Excellent communicator: You are a clear and concise communicator, and you have excellent documentation skills.
- Ownership: You’re a true steward of the product. You take ownership seriously, are rigorously accountable, and possess the drive and determination to ensure the product’s success, no matter the obstacles
- Bonus Points: You have experience launching products within complex legal and regulatory frameworks such as Finance, experience with SQL, and experience working with a multi-national workforce.
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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun’s CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/.
We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
