Senior Product Manager, Customer Journey, Monetization

Job description

Company Description

Welcome to the good side of tech 👋

You might have heard about us, but with a different name: Doctoralia. It all started 10 years ago, when we asked ourselves: is anyone in healthcare thinking about patients? We jumped in and we empowered patients by giving them access to leave and read reviews about their visit. We then provided doctors with the technology to manage bookings easily and save time, so they could devote themselves to what they always wanted: treating patients. And today is the day in which we ask you: wanna join us in the next step of making the healthcare experience more human?

Docplanner at scale

We are leaders in 13 countries so far, and more than 90 million patients trust us every month. almost 300.000 specialists believe in us and our product, and so do leading venture capital funds such as Point Nine Capital, Goldman Sachs Asset Management, and One Peak Partners. And yet, employing over 2.700 people all over the globe, we managed to keep the startup mindset we started with over 10 years ago.

How does Docplanner Tech fit here?

At Docplanner Tech we are a diverse group of almost 400 people working in Engineering, Data, and Product teams. We are responsible for building the product for all locations. Many of us have been here for over 5 years, yet we still welcome each new person with great joy and excitement.

We could tell you about us, but we will let our reviews on Glassdoor speak for themselves. In case you’d like to see how it feels to be 100% yourself at work, here’s a video of us.

Job Description

And why should you join us?

Because it feels good to tell your family and your friends how you made the world a little bit better. You go to bed knowing that what you do matters, and that your talents align with your beliefs.

We want to make the healthcare experience more human, and that starts with you being you. We believe that taking the diversity of human experience into account makes a better healthcare experience for all . We’re not just different: we embrace diversity. We will encourage you to come to work your whole self, and that includes not coming to the office at all if you prefer not to, as we’re 100% remote-friendly.

Teams description

We are searching for a Senior Product Manager to join the Customers’ Journey team focused on monetization strategy. Together with the Marketing, GTM, and Revenue teams, your goal would be to increase the number of doctors in our paid products and create in-product flows for them to upgrade.

You will be responsible for:

• Work with other departments (marketing, sales, revenue) to define a strategy to drive paid subscriptions and upgrade customers to higher packages.

• Apply the strategy and define key results for the product team.

• Collaborate closely with research and analysts to identify and seize opportunities.

• Create and maintain a backlog of initiatives, executing these through experimentation, data analysis, and validation of hypotheses and business cases.

• Develop product requirements using Agile or Shape Up methodologies, including user stories, wireframes, or prototypes, ensuring they are backed by insights.

• Oversee the functionality of developed features before they reach the production environment.

Qualifications

What experience and skills do you need to do great at this position?

We should meet if you:

• Have 5+ years of experience in product management (B2B2C, B2B at scale), with a proven track record of delivering successful products,

• Are experienced in working on Pricing and Packing projects / applying premium models,

• Have a technical knowledge to feel comfortable joining technical discussions with developers,

• Are the masterminds of numbers! Excellent in analyzing, and synthesizing product usage data to provide actionable insights,

• Have experience with conversion funnel optimizations from freemium to premium,

• Have a high level of energy, ownership, and strong communication skills,

• Are focused on the user, with the ability to identify and prioritize opportunities to reach your team’s goals

• Are “Hands-on” with the ability to adapt quickly to a fast-paced working environment + you’re able to switch between strategic high-level thinking and hands-on operational work,

• Have experience in analyzing users’ pains and needs, validating hypotheses, running market experiments, scoping products/services, and taking a product to the market.

A big Bonus if you:

• Worked with the healthcare industry

• Are an interdisciplinary entrepreneur (own start-up experience, even if it was a failure).

Additional Information

Let’s talk money

• A salary adequate to your experience and skills.

• Share options plan after 6 months of working with us.

True flexibility and work-life balance

• Remote or hybrid work model with or hub in Warsaw;

• Flexible working hours (fully flexible, as in most cases you only have to be on a couple of meetings weekly);

• ²⁰⁄₂₆ days of paid time off (depending on your contract);

• Additional paid day off on your birthday or work anniversary (you choose what you want to celebrate).

Health comes first

• Private healthcare plan with Signal Iduna for you and subsidized for your family.

• Multisport card co-financing for you to have access to sports facilities across Poland.

• Access to iFeel, a technological platform for mental wellness offering online psychological support and counseling.

Keep growing with us

• Free English classes.

The recruitment process

1. Interview with Talent Acquisition (45min)
2. Technical Assignment (5 working days to be completed)
3. Assignment Presentation (60min)
4. Final interview with Hiring Manager and Engineering Director (45min)

Important: Docplanner is an international English-first company. Therefore, please be sure to send your CV in English.

We promote and embrace equal opportunities in our hiring process, and also every day at work. When you apply for our roles you receive equal treatment regardless of age, disabilities, gender reassignment, marital or civil partner status, pregnancy or parental status, race, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation or any other dimension of human difference.  If you require additional support in your recruitment process, we kindly encourage you to let us know. Behind those words you’re reading, there’s a person (hi!) who already helped a candidate by adapting the interviews, and now we’re lucky to have this person with us. So, even if you’ve never asked for it before, may this serve as a sign that, now, you can do so. We can only truly be equal if we adapt to each other.

“We believe all humans, in all their beautiful diversity, should have equal rights, dignity and respect. Period.” Mariusz Gralewski,  CEO