Job description
Senior Product Manager – Remote (U.S. Only)
About Key Data:
Key Data is the most trusted platform for short-term rental (“STR”) market data. With data sourced directly from our co-op of millions of vacation rental properties worldwide, OTA’s, and hotels, we create market and property-level intelligence for the vacation rental industry, destinations, hoteliers, and investors.
Key Data is an Inc. 5000 recipient, given to America’s fastest-growing companies, and we’ve been recognized throughout the travel industry with awards for innovation and service. Our all-remote team ranked us as a “best in class” place to work.
Role Overview:
We’re seeking a Senior Product Manager to join our growing Product team (4 PMs + Chief Product Officer) and own the roadmap, ideation, and execution for Key Data’s dashboard products. This individual will translate customer needs into product briefs, wireframes, and go-to-market plans - working cross-functionally with Customer Service, Professional Services/PSM, UX/UI, Development, QA, and the GTM teams. The ideal candidate has 3-5+ years of SaaS product management experience (preferably in BI or data visualization), a solid understanding of AI-enabled tools, and a track record of driving adoption, retention, and feature-usage growth.
What You’ll Do
Gather and Synthesize Feedback
Partner closely with Customer Service and PSM teams to collect, triage, and analyze qualitative and quantitative customer feedback.
Translate feedback into compelling product briefs that solve core customer problems (e.g., BI reporting gaps, benchmarking needs).
Ideation & Conceptualization
Lead ideation sessions to conceptualize new features or enhancements—running wireframe sketches, mockups, or low-fidelity prototypes before handing off to UX/UI.
Ensure user-centric design by validating ideas through customer interviews,usability tests, and data analysis.
Leverage AI-Enabled Tools
Stay informed on AI/ML best practices and recommend how AI-powered analytics or predictive features could enhance our dashboards.
Collaborate with data teams to incorporate AI insights (e.g., anomaly detection, forecasting) into product proposals.
Cross-Functional Collaboration
Work closely with a dedicated Project Manager who allocates Development, UX, and UI resources for this product.
Serve as the central point of contact between UX/UI designers, software engineers, QA, and the GTM (Sales/Marketing) teams to ensure smooth Launches.
Partner with GTM stakeholders to craft go-to-market plans, positioning, and training materials for new dashboard releases.
Measure & Iterate
Work with PSM to track key metrics—user adoption, feature-usage growth, NPS, retention—and iterate on product priorities to optimize those KPIs.
Run A/B tests or pilots as needed to validate feature impact.
Manage and Triage Customer Requested Enhancements and Bugs
Triage critical issues or bug reports with QA and Engineering, ensuring timely resolution.
Manage enhancement requests
Champion a Bias for Action
Proactively identify gaps in processes or opportunities for rapid improvement—removing blockers and driving swift decisions.
Help create a culture of continuous delivery and customer-obsessed innovation within the Product team.
What We’re Looking For
Required Qualifications
3-5+ years of hands-on SaaS Product Management, ideally with BI or data visualization products.
Demonstrated ability to drive product adoption, feature usage growth, and positive shifts in NPS and retention.
Strong understanding of AI-enabled tools and how they can be applied to BI or analytics products.
Comfort with SQL or similar analytics tools, and familiarity with dashboard platforms (Looker, Tableau, Power BI, etc.).
Skilled at writing clear product briefs, user stories, and acceptance criteria.
Expertise in wireframing tools (Figma, Sketch, Balsamiq, etc.) to create early mockups.
Solid understanding of Agile/sprint methodologies, backlog grooming, and sprint planning.
Proven experience working cross-functionally with Customer Success, Professional Services/PSM, UX/UI, Engineering, QA, and GTM (Sales/Marketing) teams.
A self-starter who can move quickly from idea to execution, unblock colleagues, and keep projects on schedule.
Excellent written and verbal communication; able to present complex ideas to diverse stakeholders.
Successful track record of working in a fully remote environment, coordinating across multiple time zones (CST overlap preferred).
Preferred Qualifications
Proficiency with Jira/Aha/Clickup or similar roadmapping tools; hands-on experience with analytics platforms (Looker, Tableau, Power BI).
Bachelor’s degree in Business, Computer Science, or related field; MBA or advanced degree is a bonus.
Experience collaborating closely with Sales and Marketing on positioning, launch plans, and enablement.
Bonus Skills: Familiarity with advanced data modeling techniques, predictive analytics, or other AI/ML pipelines.
Why Join Key Data?
Impact at Scale: Your work will directly influence how thousands of professional property managers and enterprise clients interpret their data and make critical decisions.
Collaborative Culture: Join a growing team that values open communication, data- driven decision-making, and rapid iteration.
Fully Remote: Work from anywhere in the U.S. with flexible hours (we operate on CST overlap).
Growth Opportunities: As part of a growing Product team, you’ll have broad ownership and the chance to mentor more junior PMs over time.
Benefits: Comprehensive health, dental, and vision plans; 401(k) matching; professional development stipend; generous PTO.
Key Data Core Values
We put People First - We honor the commitment of our employees by prioritizing them first. We recognize that great companies stand on the shoulders of inspired employees. So we empower them, invest in their learning, recognize their work, reward them for it, and seek to provide them with purpose and balance.
We are Customer Obsessed- We are obsessed with solving our customers’ challenges and helping them reach their goals. We always prioritize the tools and solutions needed to achieve that, with a commitment to delivering high-quality data, products, insights, and services that exceed their expectations.
We are Direct, Kind, Open, & Empathetic - We promote a culture of openness, transparency, and kindness, encouraging employees at all levels to express their thoughts, ideas, and concerns freely. We believe in the power of communication and empathy and their ability to inspire innovation, create empowerment, and drive quality.
We Boldly Challenge the Status Quo - We encourage innovative, creative solutions, ignoring the status quo, driven by our obsession to help customers. We chart our own path, and we stay on offense. We’re comfortable being uncomfortable as we embrace change on our path to improving every day.
We Take Ownership- We think and act like leaders, proactively tackling tasks and challenges, empowered to make independent, impactful decisions. We embrace change, responsibility, and solving the hard problems that unlock customer value and our potential.
