Job description
About Zepz
Zepz powers two leading global remittance brands, WorldRemit and Sendwave, to build the next generation of cross-border payments. Serving over 9 million customers across 4,000 corridors, Zepz is transforming how money moves across borders by making it faster, safer and more convenient. Its innovative digital solutions are designed to break down financial barriers and expand access to better financial tools. Zepz operates across a broad global footprint, connecting the global north and south and enabling migrants to support loved ones, fuel local economies and build better futures.
Come join us!
Zepz.io
Our Commitments:
- Velocity- We are fast
- Outcomes - We work for our customers
- Integrity - We do the right thing
What you will own:
Your ultimate mission is to deliver a best-in-class product experience for our users. As the passionate advocate for our customers, you will own the product vision and strategy for the core transactional journey across both Sendwave and WorldRemit. You will report to the Director of Product, Payments.
You will achieve this by:
- Defining the CX North Star: Developing a deep understanding of our users through research and data, and using those insights to define and execute a roadmap that removes friction and builds trust.
- Launching New Capabilities: Leading the rollout of new payment methods and features in our global markets, including traditional and emerging payment technologies like stablecoin, ensuring every launch enhances the user journey.
- Driving Growth & Compliance: Collaborating with your cross-functional partners in Engineering, Design, Compliance and Legal to enhance our product offerings and drive growth, while maintaining the highest standards of regulatory compliance.
What you bring to the table
- Deep Customer Empathy: You have a proven track record of putting users first. You think in terms of user journeys, not just feature backlogs, and have experience with both qualitative and quantitative user research.
- Data-Informed Decision Making: You are highly data-savvy and comfortable using tools from SQL to user analytics to uncover opportunities and validate your hypotheses.
- Masterful Collaborator & Communicator: You build strong relationships and can clearly articulate a vision and strategy to stakeholders at all levels, from a detailed engineering story to an executive brief.
- Proven Delivery & Resilience: You have a history of shipping impactful products in a fast-paced environment and are comfortable making thoughtful tradeoffs with incomplete or imperfect information.
- Asynchronous Delivery: You are comfortable working in a remote team environment. The broader Payments team and Zepz team spans a multitude of time zones, and we are not all online together at the same time.
Bonus points if you have
- Product management experience in a complex domain like fintech or payments and can navigate its unique challenges.
- Experience working for a crypto company with a solid understanding of the crypto ecosystem, including stablecoins and blockchain technology.
- Familiarity with the specific regulatory requirements in international payments.
- A personal connection to or deep familiarity with any of the immigrant communities we serve.
What you’ll get from us
Please note that the benefits below will apply to permanent roles.
We have five core benefits for our talent in the US, UK, Philippines, Poland, and South Africa. specifically:
- Unlimited Annual Leave: Feel free to make the most of your time off and maintain a healthy work-life balance!
- Private Medical Cover: You can opt-in to a Private Medical Insurance scheme. This provides you with access to thorough medical coverage, so you can feel confident in your health and well-being.
- Retirement: We offer pension schemes to help you plan for and secure your future.
- Life Assurance: Life assurance is available to give you peace of mind and protect your loved ones in case of the unexpected.
- Parental Leave: We offer competitive parental leave schemes to ensure you are spending as much quality time with your new bundle of joy as possible.
We are also remote-first as an organisation, offering flexibility for you to work where you need to be most productive. In addition to the above, you will discover that we have a range of secondary perks (such as the cycle-to-work scheme and employee discounts) depending on your location, to help you thrive at Zepz!
Why choose Zepz?
- Our team of over 800 employees is fully distributed across the world. We are working from coffee shops, homes, and co-working spaces — making us one of the larger fully distributed growth-stage startups in the world but we also offer workspace in our talent cluster locations - spaces we can meet, collaborate and connect.
- We are proud parents, community organizers, farmers, band members, yoga teachers, YouTube influencers, former Olympians, and serial entrepreneurs.
- We collectively speak over twenty languages, including Akuapem, Amharic, Bengali, Ewe, Fante, Ga, Igbo, Kalenjin, Luganda, Oromo, Somali, Swahili, Wolof, Bulgarian, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish and Swedish.
- At Zepz, embodying our commitments binds us together. We are collectively passionate about striving to achieve our vision and purpose - to continue to provide the best service to our users.
Ready to Apply?
Applications will be reviewed on a rolling basis. If interested, please submit your resume along with a cover letter (optional), highlighting why your experience demonstrates you meet the requirements of the role. Please also indicate the countries in which you have work authorization.
Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Zepz is a place where everyone can thrive.
So however you identify and whatever background you bring with you, and if at all you might need any form of support to make the process as comfortable as possible, please let us know and give us a shot by applying. We want you to be excited to wake up to make an impact every day.
