Job description
All roles at JumpCloud are Remote unless otherwise specified in the Job Description.
About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.
About the Role:
Professional Services Software Engineers are members of the Customer Tools engineering team at JumpCloud. The Customer Tools team owns, maintains and builds creative and custom solutions directly to/for our customers. These tools and solutions range from stand-alone automation tools with full blown GUIs to interactive CLI scripts and custom reports of varying complexity. The Customer Tools team is part of the Professional Services department at JumpCloud, which offers the team a unique engineering environment and experience along with the opportunity to work on a wide range of projects that touch various aspects of the JumpCloud platform.
What you’ll be doing:
- Meet with and build solutions for customers.
- Collaborate with members of the Customer Tools team on projects and solutions that improve quality of life for customers.
- Leverage Jira to track work and liaise with internal stakeholders and other engineering teams.
- Interact directly with customers on projects, providing a scope of work, building documentation and supporting implementation.
- Identify trends and review data to make informed decisions regarding tooling improvements.
- Communicate regularly with various internal JumpCloud departments.
- Lead stand ups, planning/review meetings and post-mortems.
- Represent the Customer Tools team in strategic meetings with other internal stakeholders in JumpCloud.
- Own and design complex tools and solutions using your advanced knowledge of your primary language and deep understanding of JumpCloud’s code base and customers.
- Lead the prioritization of work for each sprint.
- Provide regular feedback and opportunities for growth to less experienced members of the team.
- Actively seek opportunities to improve other members of the team and contribute to key initiatives led by GCS, Engineering and Product.
We’re looking for:
- A strong desire to build solutions that make IT admin’s lives easier.
- Creative approaches to solving problems and providing solutions using engineering best practices.
- A deep understanding of the value that each script or tool can provide to each customer, and the importance of that value.
- Analytic and collaborative approach to understanding solutioning from the customer’s perspective.
- At least 9 years of experience in programming/scripting in a professional environment for an internal IT department, MSP or Software company, etc.
- Experience working as part of an agile software team.
- Familiarity with all stages of the SDLC.
- Experience leading technical teams and owning engineering initiatives.
- Bachelor’s degree 8-9+ years relevant experience.
You’ll need experience in the following technical areas to qualify:
- PowerShell scripting
- Bash scripting
- Windows/Mac Administration
- Cloud computing services (AWS, Azure, GWS etc)
- Working with RESTful APIs
- Usage and management of Git repositories
- Python or other object-oriented languages
Desired but not essential:
- Experience working with JumpCloud or other Cloud Directory services (Azure, Okta, OneLogin etc) in an Administrative capacity.
- Hands-on experience with networking and authentication protocols and concepts such as LDAP(S), RADIUS, SAML, OIDC or SCIM.
- Linux administration.
- Experience contributing to and working on open source projects.
- Having built, managed or contributed to integrations between SaaS solutions.
- Experience with leading engineering teams.
#LI-MS1
Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.
Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.
Why JumpCloud?
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.
One of JumpCloud®’s three core values is to “Build Connections.” To us that means creating “ human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed.” - Rajat Bhargava, CEO
Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third party resumes at this time.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.
All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line “Scam Notice”
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