Senior Sales Strategy & Operations Manager

Job description

Hi, I’m Alex, Director of Revenue Operations at Customer.io, and I’m looking for a Senior Sales Strategy and Operations Manager to join our team and help scale how we plan, execute, and optimize our sales efforts.

In this role, you’ll operate as a senior individual contributor, partnering directly with sales leadership to lead high-impact initiatives that unlock growth and operational excellence. From driving territory planning and compensation design to improving sales forecasting and performance insights, you’ll play a key role in helping our revenue team work smarter and win more often.

If you’re energized by working cross-functionally, translating data into decisions, and building systems that create clarity and momentum, we’d love to hear from you!

Some things you’ll do

• Lead the development and execution of sales strategies using performance data, market trends, and business insights
• Build and improve forecasting, quota setting, and pipeline management processes that align with business goals
• Maintain and optimize key tools and systems (Salesforce, dashboards, reporting frameworks) to improve sales team efficiency
• Partner with Marketing, Finance, and Product to align GTM initiatives and drive consistent execution
• Deliver regular reporting and analysis on sales performance, surfacing actionable insights and recommendations
• Work closely with Enablement and Product Marketing to equip the sales team with tools, insights, and best practices
• Own the design and implementation of compensation plans, incentive structures, and territory strategies
• Identify and resolve bottlenecks in the sales process—championing automation and simplification where possible
• Support sales leadership with decision-making through modeling, market research, and competitive analysis

About you

• You have a strong understanding of sales strategy, pipeline health, and GTM operations—especially in a SaaS environment
• You’ve led or supported forecasting, territory planning, and compensation design at scale
• You’re deeply analytical and comfortable turning messy data into clear insights and decisions
• You love solving complex problems that sit at the intersection of people, process, and data, and you get energy from bringing structure to ambiguity
• You’re motivated by helping sales teams work smarter and more efficiently—removing friction and creating systems that empower them to succeed
• You thrive on cross-functional collaboration and know how to bring diverse stakeholders together around shared goals
• You balance big-picture thinking with a strong attention to detail and take pride in building systems that serve both people and business outcomes
• You’re an excellent communicator who can influence across all levels of the organization
• You’re highly proficient in Excel and SQL, and comfortable navigating Salesforce and BI tools like Looker, Tableau, or Power BI
• You’re adaptable, resourceful, and at your best when navigating fast-paced, evolving environments

What we’re looking for

• 5+ years of experience in Sales Strategy, Revenue Operations, Sales Ops, or a related field
• Proven track record of driving sales performance through strategy, planning, and process improvements
• Strong experience with Salesforce and familiarity with sales analytics or BI tools (e.g., Tableau, Power BI, Looker)
• Highly proficient in Excel and SQL for reporting and advanced analysis
• Strong understanding of sales methodologies, pipeline management, and go-to-market frameworks
• Excellent communication and stakeholder management skills—you’re just as confident presenting to executives as you are collaborating with ICs

Why this role matters

You’ll be the engine behind how we scale and optimize our sales org—helping us stay aligned, data-informed, and ready for growth. If you’re looking to drive meaningful impact in a collaborative, fast-moving environment, we can’t wait to meet you.

About Customer.io

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,800 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $137,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Benefits at Customer.io include:

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Join us!

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

How to apply

Apply at the link below and tell us why you’re interested in the position! We plan to respond to all applicants with a status update about your application.

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

Here’s what you can expect from our hiring process:

1. 30-minute video call with a Recruiter
2. 60-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with two potential team members
5. Final Interview

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [email protected].