Job description
Who we are:
For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It’s a place where you can genuinely make an impact – and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your job:
Working as a member of the Global Relay Marketing team, you will oversee the development and implementation of Global Relay’s social media strategy to amplify Global Relay’s leadership in the compliance technology space.
As the Senior Social Media Manager for Global Relay, you will own and develop the social media presence for a growing B2B technology business. You will create a social media strategy and editorial calendar that aligns with business goals, and maintain the voice of the company across all social platforms - including LinkedIn, Instagram, Twitter, Facebook, YouTube, and others – as well as track the performance of organic social content.
You will be part of a team of branding, communications, and content creators that articulate Global Relay’s mission, values, and services. Please note this role is a 12 month FTC.
Your responsibilities:
- Develop and manage an overarching social media strategy for Global Relay accounts inclusive of campaigns, always-on social strategy, content, and brand messaging/creative
- Oversee curation of Global Relay social media content calendar
- Conduct market and competitive research to identify social media trends, opportunities, and best practices
- Suggest and implement new features to develop community engagement on Global Relay’s social channels
- Lead and develop an influencer program for Global Relay’s LinkedIn presence
- Report on social media performance on a quarterly, monthly, and campaign basis to leadership
- Perform research on social benchmark trends and set specific objectives
- Actively investigate and suggest new ways to improve engagement social platforms, specifically LinkedIn
- Educate and engage employees in Global Relay’s social media strategy
- Monitor profile comments/posts and escalate with manager and/or legal if needed
- Create and maintain a social media crisis management plan for Global Relay’s social accounts
- Proactively create, edit, and schedule engaging content for use daily across various social media channels Global Relay’s existing social channels (LinkedIn, X (Twitter), Instagram, YouTube, and Facebook)
- Manage day-to-day responsibilities of social media coordinator including assigning tasks and providing feedback
- Support and mentor liaising support teams as needed
- Collaborate closely with Brand Design team on visual assets
- Oversee profile of our social media accounts (e.g. Facebook timeline cover, profile pictures, etc.)
About you
- 4-5 years social media marketing experience, preferably for an established brand with an active community
- Experience with performance-driven social campaigns on one or several communication channels
- Strong written and communication skills
- Creative copywriting experience, with a knack for embodying a brand’s voice and tone
- Excellent understanding of social media platforms, including Facebook, Twitter, Instagram and especially LinkedIn
- Experience with social scheduling and monitoring tools
- Meticulous attention to detail, quality, and accuracy
- High level of comfort working in a fast-paced environment with tight deadlines and competing priorities
- Experience is managing or mentoring teams
- Bachelor’s degree in Marketing, Communications, English, or related field; or applicable work experience.
What you can expect:
At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive the mentoring, coaching, and support you need to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it’s flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.
