Job description
Pax8 is the leading cloud-based technology marketplace, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to build the technology marketplace of the future. We are a fast-growing, dynamic and high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best.
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.
No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a _“perfect”_ candidate, so we don’t look for the right “ fit” – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.
We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.
Position Summary:
Pax8 uses ServiceNow as a core business tool across many departments both internal and external facing. The ServiceNow Developer II - CSM designs, develops, builds, and customizes applications and integrations with our ServiceNow platform, particularly Customer Service Management (CSM). They have a strong development background, with extensive experience in multiple ServiceNow modules, including CSM. The Developer is the highest level of support for feature releases and bug fixes, as well as participates in story creation and solution design.
Essential Responsibilities (includes, but is not limited to):
- Configures and maintains ServiceNow instances, including deployment pipelines, workflows, catalog items, business rules, notifications, and reports
- Supports team members in aligning ServiceNow best practices to our business requirements
- Works with ServiceNow Architect and Product Owners to gather requirements and design solutions to meet business needs
- Conducts peer reviews, documents, and participates in Agile ceremonies
- Develops expertise to train staff on new technologies
- Drives own personal development and performance improvements by participating in learning paths on Elev8, taking part in Pax8 L&D programs, receiving peer or manager coaching, taking on stretch projects or on the job training
Ideal Skills, Experience, and Competencies:
- At least two (2) to four (4) years of experience in ServiceNow development, configuration, and maintenance, particularly CSM
- Experience with CSM and any other one (1): HRSD, ITBM, ITSM, CMDB or PPM/CPM
- Expertise with ServiceNow integration, automation, and workflows
- Expertise with creation and modification of various Access Controls (ACL’s), Business Rules, Client Scripts, UI Actions and UI Policies
- Highly experienced in creating and configuring business rules, UI policies, UI actions, client scripts, ACLs
- Thorough understanding of ITIL and ITSM/CSM Framework
- Expertise in ServiceNow Web technologies - JavaScript, REST, HTML, CSS, Angular JS, JSON, Glide, React
- Expertise in Performance Analytics, Playbook development, Process Automation Designer, Virtual Agent and Portal development
- Preferred experience in Predictive Intelligence
- Essential skills also involve knowledge of Interaction Management and Case Management lifecycles
- Experience using Update Sets for release management
- Ability to build partnerships and work collaboratively with others to meet shared objectives. Empathetic customer service
- Ability to breakdown complex initiatives into manageable user stories
- Ability to be self-motivated and independent
Required Behaviors:
- Compassionate Candor - We aim to assist others with candid, actionable feedback.
- Seek to Understand - Be open, curious and committed to learning
- We before me- Actively collaborate - seek out diverse perspectives to ensure a win for Team Pax8
- Do What you Say - Take ownership and honor your commitments. Prioritize and deliver
- Light up learning - Be brave and try new ideas; be vulnerable and share your failures so everyone can learn from our mistakes
- Driven by passion - Connects personal passion to Pax8 mission. Resilient in face of adversity and uncertainty in pursuit of mission.
Required Education & Certifications:
- B.A./B.S. in related field or equivalent work experience
- Certification in ServiceNow, (CSA) AND (CAD) OR (Implementer) and,
- ServiceNow Certified Customer Service Management (CSM) Professional Implementation Specialist
Compensation:
- Qualified candidates can expect a compensation range of $115,000/yr to $140,000/yr or more depending on experience.
Expected Closing Date: 04/21/2025
#LI-Remote #LI-AG1
\*\*\* Colorado law requires an estimated closing date for job postings. Please don’t be discouraged from applying if you see this date has passed\*\*\*
At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
- Non-Commissioned Bonus Plans or Variable Commission
- 401(k) plan with employer match
- Medical, Dental & Vision Insurance
- Employee Assistance Program
- Employer Paid Short & Long Term Disability, Life and AD&D Insurance
- Flexible, Open Vacation
- Paid Sick Time Off
- Extended Leave for Life events
- RTD Eco Pass (For local Colorado Employees)
- Career Development Programs
- Stock Option Eligibility
- Employee-led Resource Groups
Pax8 is an EEOC Employer.
Equal Opportunities
Pax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.
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