Job description
Articulate is looking for a SRE Manager to join our amazing Platform team!
As a SRE Manager, you’ll be a tactical leader in the organization who leads and guides the Site Reliability Engineering team in delighting our customers with a world-class platform that is reliable, scalable, and performant.
What You’ll Do
- Be an example of our Human Centered Organization (HCO) philosophy by fostering a culture of collaboration, openness and personal responsibility both within our team and across Engineering.
- Drive continuous improvement through automation to enhance the reliability, scalability and maintainability of our systems and code.
- Work with the team to guide the definition and implementation of industry-leading standards for using infrastructure as code, setting high reliability requirements, monitoring and reporting on the performance of the platform, and more
- Use your extensive experience in both site reliability and software deployment systems to grow and mentor the team in site reliability best practices
- Manage 1:1s with the team to set goals, conduct performance reviews, and provide professional development opportunities specific to the needs of each team member
- Provide coaching, feedback, and plans to your reports to both improve team capabilities and to facilitate career growth
- Work cross-functionally to understand the needs of our customers (the engineering organization) so that the infrastructure and supporting platform systems provide the necessary means for our applications to operate at optimal performance and reliably at scale
- Ensure your team’s implementations meet reliability and maintainability standards as defined by broader engineering leadership
- Define and implement platform quality standards for services to ensure they meet our requirements for monitoring, security, scalability and maintainability.
- Collaborate with security and development to continually refine our testing processes to ensure a high standard of qualityIn collaboration with development experience engineering, manage and maintain internal test environments and implement policies for access, infrastructure, data and costs
- Provide operating SLAs and KPIs to inform our continuous improvement process
- Collaborate with peer teams to improve shared workflows that impact your team’s day-to-day operations
- Support product engineering and development experience engineering teams to align on long-term outcomes, set team goals and ensure accountability to those goals and outcomes
- Spend at least 50% of your time managing team administrative and growth opportunities and no more than 50% of your time delivering technical solutions and tasks. The actual split will be dependent on the needs of the team.
- Apply existing best practices, to your team’s work and remain informed of updates relevant to your team’s operational efficiency
- Guide the team to become self-organizing and self-healing so as to empower them to move quickly and iterate
What You Should Have
- 8+ years of experience in DevOps, Site Reliability Engineering or Platform engineering on a modern cloud-based infrastructure, preferably supporting a SaaS product
- 5+ years in a leadership role as a senior developer, team lead, or engineering manager
- Demonstrated ability to set high standards and hold others accountable to those standards
- A strong focus on delivering results and the ability to balance business and technical requirements
- Hands-on experience in building and maintaining infrastructure in AWS with infrastructure as code tools
- Hands-on experience in using Terraform or other similar infrastructure management technologies
- Demonstrable experience with container orchestration technologies including Kubernetes and Docker
- Proficient in programming and scripting languages, such as Python or Go
- Demonstrated experience with cloud-native monitoring and logging tools such as Datadog or Grafana
- Proven ability to review technical designs and identify opportunities for automation and delivery improvements
- Proven record of strong leadership, communication, team development, problem solving and organization skills
- Self-starter with the ability to work independently and manage multiple priorities effectively while leading your team to be self-healing and self-organizing.
$154,600 - $232,000 a year
The pay range for this position is $154,600 to $232,000 for all U.S. locations. This range reflects the minimum and maximum amounts we believe in good faith, at the time of this posting, are appropriate for this role. Actual compensation may vary, subject to future adjustment as needed. Articulate considers a wide range of factors in making compensation decisions, including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. This position is also [bonus/commission] eligible. This position is eligible for Articulate’s robust suite of benefits which are detailed here.
The application window for this position is expected to close 90 days from the original posting date.
This is a US-based role and can be performed remotely from anywhere within the United States. Occasional travel for company events may be required. Employees must physically reside and work within the US throughout their employment and must immediately notify Articulate of any change of address.
About us
Articulate Global, LLC, is the leading SaaS provider of creator platforms for online workplace training. Founded by Adam Schwartz in 2002, Articulate provides creator tools and services that make it simple for enterprises and SMBs to develop, deliver, and analyze online workplace training that’s engaging and effective. Increasingly, organizations must reskill employees for ever-changing remote and hybrid work environments, create learning cultures that attract and retain employees in a tight labor market, and use training to build more equitable, empowering, and engaging workplaces. Articulate helps organizations address these critical business needs with its creator platform for workplace training. Articulate 360—a suite of creator tools for online courses—was named the 7th most-loved product in the world by TrustRadius in 2021. And Rise—an all-in-one online training system that makes online training easy to create, enjoyable to take, and simple to manage—is the first creator platform for SMBs and departments within the enterprise. Articulate has more than 118,000 customers in 170 countries and counts all 100 of the Fortune 100 companies as customers.
Named one of Inc. Magazine’s Best Workplaces 2022 and a leader in building a human-centered organization, Articulate is guided by a commitment to provide the best value to customers, do right by employees, and create an equitable, empowering workplace for all. As a human-centered organization, we honor people’s humanity knowing that each person’s unique history, vulnerabilities, and social location inform how we show up with one another. We embrace our connectedness, aware that what we do and say impacts others. We give each other grace because we are all works in progress, learning and evolving every day. And we take responsibility for ourselves and are serious about our accountability to each other. In all we do, we strive to create an equitable, sustainable, and empowering workplace while we drive results for the business and make a positive impact in the world. Read more about our values here.
Articulate Global, LLC is an Equal Employment Opportunity and Affirmative Action employer and complies with all applicable federal, state, and local fair employment practices laws. All employment decisions at Articulate are based on business needs, job requirements, and individual qualifications directly related to the job, without regard to any protected characteristic or class, including, but not limited to, race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. Qualified candidates with criminal histories are welcome to apply and will be considered for this role in a manner consistent with applicable law. Offers of employment for this role shall be contingent upon successful completion of a background check, including a review of the candidate’s criminal history, in a manner consistent with applicable law.
Articulate is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation related to the application process due to a disability, you may contact us at [email protected].
(For information about Articulate’s privacy practices, please view our Privacy Notice)
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