Job description
Company Overview
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of
doing business that are better for people, companies and ultimately the planet. It’s an
approach resulting from the shift to the Subscription Economy that puts customers first
by building recurring relationships instead of one-time product sales and focuses on
sustainable growth. Through our leading expertise and multi-product suite, we are
transforming all industries and working with the world’s most innovative companies to
monetize new business models, nurture subscriber relationships and optimize their
digital experiences.
The Team & Role
Join Zuora’s high-impact Operations team, where you’ll be instrumental in maintaining
the reliability, scalability, and performance of our SaaS platform. This role involves
proactive service monitoring, incident response, infrastructure service management,
and ownership of internal and external shared services to ensure optimal system
availability and performance.
You will work alongside a team of skilled engineers dedicated to operational excellence
through automation, observability, and continuous improvement. In this cross-functional
role, you’ll collaborate daily with Product Engineering & Management, Customer
Support, Deal Desk, Global Services, and Sales teams to ensure a seamless and
customer-centric service delivery model.
As a core member of the team, you’ll have the opportunity to design and implement
operational best practices, contribute to service provisioning strategies, and drive
innovations that enhance the overall platform experience. If you’re driven by solving
complex problems in a fast-paced environment and are passionate about operational
resilience and service reliability, we’d love to hear from you.
Our Tech Stack: Linux Administration, Python, Docker, Kubernetes, MySQL, Kafka,
ActiveMQ, Tomcat App & Web, Oracle, Load Balancers, REDIS Cache, Debezium,
AWS, WAF, LBs, Jenkins, GitOps, Terraform, Ansible, Puppet, Prometheus, Grafana,
Open Telemetry
In this role you’ll get to
Architect and implement intelligent automation workflows for infrastructure
lifecycle management, including self-healing systems, automated incident
remediation, and configuration analomy detection using Infrastructure as Code
(IaC) and AI-driven tooling.
Leverage predictive monitoring and anomaly detection techniques powered by
AI/ML to proactively assess system health, optimize performance, and preemptservice degradation or outages.
Lead complex incident response efforts, applying deep root cause analysis
(RCA) and postmortem practices to drive long-term stability, while integrating
automated detection and remediation capabilities.
●
Partner with development and platform engineering teams to build resilient CI/CD
pipelines, enforce infrastructure standards, and embed observability and
reliability into application deployments.
Identify and eliminate reliability bottlenecks through automated performance
tuning, dynamic scaling policies, and advanced telemetry instrumentation.
Maintain and continuously evolve operational runbooks by incorporating machine
learning insights, updating playbooks with AI-suggested resolutions, and
identifying automation opportunities for manual steps.
●
Stay abreast of emerging trends in AI for IT operations (AIOps), distributed
systems, and cloud-native technologies to influence strategic reliability
engineering decisions and tool adoption.
Who we’re looking for
Hands-on experience with Linux Servers Administration and Python
Programming.
Deep experience with containerization and orchestration using Docker and
Kubernetes, managing highly available services at scale.
Working with messaging systems like Kafka and ActiveMQ, databases like
MySQL and Oracle, and caching solutions like REDIS.
Understands and applies AI/ML techniques in operations, including anomaly
detection, predictive monitoring, and self-healing systems.
Has a solid track record in incident management, root cause analysis, and
building systems that prevent recurrence through automation.
Is proficient in developing and maintaining CI/CD pipelines with a strong
emphasis on observability, performance, and reliability.
Monitoring and observability using Prometheus, Grafana, and OpenTelemetry,
with a focus on real-time anomaly detection and proactive alerting.
Is comfortable writing and maintaining runbooks and enjoys enhancing them with
automation and machine learning insights.
Keeps up-to-date with industry trends such as AIOps, distributed systems, SRE
best practices, and emerging cloud technologies.
Brings a collaborative mindset, working cross-functionally with engineering,
product, and operations teams to align system design with business objectives.
1+ years of experience working in a SaaS environment.
Nice to Have:
Red Hat Certified System Administrator (RHCSA) – Red Hat
AWS Certification
Certified Associate in Python Programming (PCAP) – Python Institute
Docker Certified Associate (DCA) or Certified Kubernetes Administrator (CKA)
Good knowledge of Jenkins
#ZEOLife at Zuora
Advanced certifications in SRE or related fields
As an industry pioneer, our work is constantly evolving and challenging us in new ways
that require us to think differently, iterate often and learn constantly—it’s exciting. Our
people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership
and make a bigger impact here. Our teams collaborate deeply, exchange different ideas
openly and together we’re making what’s next possible for our customers, community
and the world.
As part of our commitment to building an inclusive, high-performance culture where
ZEOs feel inspired, connected and valued, we support ZEOs with:
Competitive compensation, corporate bonus program, performance rewards and retirement programs
Medical insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing
Specific benefits offerings may vary by country and can be viewed in more detail during
your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways
of working, being intentional about scheduling, communication, and collaboration
strategies that help us achieve our best results. In our dynamic, globally distributed
company, this means balancing flexibility and responsibility — flexibility to live our lives
to the fullest, and responsibility to each other, to our customers, and to our
shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions
matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer
committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking
employment with Zuora without regards to, race, religion, color, national origin, sex
(including pregnancy, childbirth, reproductive health decisions, or related medical
conditions), sexual orientation, gender identity, gender expression, age, status as a
protected veteran, status as an individual with a disability, genetic information, politicalviews or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special
assistance or accommodation during the interview process or in accessing our website
may contact us by sending an email to assistance(at)zuora.com.
