Solutions Architect

Job description

***This position is Remote within the United States***

Job Summary

This position is responsible for bridging the gap between our cutting-edge dental software and the needs of dental practices. This role combines the expertise of a Sr Solutions Consultant, who helps customers understand the value of our software, and a Post Sales Engineer, who assists in configuring and optimizing the software post-purchase.

The Solutions Architect will work closely with potential and existing customers to analyze workflows, provide tailored recommendations, and implement automation solutions that enhance practice efficiency. This role will leverage technical skills such as light scripting, API integrations, and RPA to customize and optimize our software for seamless adoption.

What you will do

• Customer Engagement & Solutioning

  • Engage with dental office staff and DSO leadership to understand their workflows, challenges, and business needs.
  • Demonstrate how our software can improve practice efficiency, patient experience, and overall business outcomes.
  • Conduct in-depth workflow analysis for prospects and customers to recommend best practices and optimization strategies.
  • Translate business needs into technical recommendations and software configurations.
  • Act as a trusted advisor to both prospective and existing customers, ensuring successful adoption and utilization of our software.

• Technical Implementation & Automation

  • Assist customers with software setup, configuration, and integration with existing systems.
  • Use light scripting (JavaScript, Python, etc.) to create workflow enhancements and automation.
  • Work with REST APIs and tools like Postman, Hopscotch, and SwaggerUI to troubleshoot and configure integrations.
  • Develop and deploy Robotic Process Automation (RPA) solutions to optimize repetitive tasks in dental offices.
  • Collaborate with internal product and engineering teams to escalate customer feedback and recommend product improvements.

• Training & Support

  • Guide customers through technical onboarding and best practices for maximizing software adoption.
  • Provide hands-on training sessions and workshops to ensure users are comfortable with advanced features.
  • Troubleshoot technical issues related to configuration, integrations, and automation solutions.
  • Document customer use cases and build knowledge-sharing resources for both customers and internal teams.

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.

Qualifications

Must have:

• Typically 5 to 7 or more years of increasing responsibility in terms of any applicable professional experience, preferably in a Solutions Consultant, Sales Engineer or Technical Account Manager role
• Typically a Bachelor’s Degree or global equivalent in related discipline. May hold one or more industry certifications; professional certification may be required to advance
• Experience with dental practice management workflows and common challenges in dental offices
• Understanding how technology and automation can enhance efficiency in a clinical setting
• Proficiency in light scripting languages (JavaScript, Python, or similar)
• Experience with REST APIs and API testing tools (Postman, Hopscotch, SwaggerUI)
• Strong understanding of RPA (Robotic Process Automation) and workflow automation tools
• Ability to configure and troubleshoot software integrations
• Excellent communication and presentation skills for engaging with non-technical dental professionals
• Strong problem-solving abilities to tailor solutions based on unique customer workflows
• Ability to work with both pre-sales (solutioning) and post-sales (technical implementation) teams
• Background in healthcare, dental software, or practice management solutions
• Strong understanding of industry practices
• High proficiency with tools, systems, and procedures
• Good planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Strong verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Good conflict resolution skills and ability to deliver difficult messages
• Ability to build partnerships at all levels within the company, begin to build partnerships externally
• Resolve complex issues in effective ways

Nice to have:

• Prior experience with workflow automation, AI-driven automation, or scripting for process optimization
• Familiarity with dental EHR/Practice Management Software integrations
• Master’s degree or global equivalent

The posted range for this position is $90,000.00 - $110,000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What you get as a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah.  To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.