Job description
Company Description
We Are Sutherland
Sutherland: Pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients’ customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we’re a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages!
Job Description
Join Sutherland - Where Your Career Soars!
Sutherland is seeking a motivated and passionate person to join us as a Bilingual HR Support Representative with Spanish and English. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
At Sutherland, You’ll:
Dive into intriguing projects for renowned global brands.
Grow and sharpen your skills in a vibrant and supportive environment.
Collaborate with exceptional talents on exciting initiatives.
Your Responsibilities:
Receive and log HR inquiries promptly via phone and email.
Resolve queries through efficient ticketing systems.
Address employee inquiries on policies, benefits, and more.
Maintain high-quality service levels and adhere to processes.
Handle sensitive information with integrity and confidentiality.
Take ownership of query resolution and individual metrics.
Qualifications
Our Must-Haves:
Excellent proficiency in Spanish (B2 or higher).
Good command of English (B2 or higher).
Strong attention to detail and interpersonal skills.
Excellent decision-making and problem-solving abilities.
Ability to manage confidential data with strict adherence to privacy standards.
Agility to adapt in a fast-paced, dynamic environment.
What You’ll Receive:
Long-term job security with a permanent contract.
Additional health and life insurance coverage.
Generous annual leave.
Food vouchers and paid breaks.
Competitive salary and clear career progression.
Flexibility to work remotely.
World-class on-the-job training.
But Wait, There’s More!
Fully digital employee services with eSignature.
Employee assistance program for psychological support.
Exclusive employee discounts portal.
Lucrative employee referral program.
Rewards and recognition for your achievements.
Relocation package for those moving cities or countries.
Partial Multisport card coverage.
In-house learning portals with certification options.
Engaging office events and wellness initiatives.
Gift for birth or adoption.
Corporate social responsibility events and team-building activities.
Exposure to global business insights and practices.
Additional Information
All your information will be kept confidential according to EEO guidelines.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
