Job description
Roles & Responsibilities:
Serve as the primary point of contact for U.S. employees’ HR-related inquiries and support, ensuring exceptional customer service, timely issue resolution, and escalating matters to other departments for collaborative solutions.
Manage the onboarding process for all new employees, ensuring compliance with federal, state, and local employment regulations.
Process employee terminations, mutual separations, and resignations in accordance with U.S. employment laws and company policies.
Update and maintain internal HR systems and controls to ensure accuracy and data integrity.
Support employee benefits administration, including coordinating benefits enrollment, processing changes, and communicating with benefits vendors.
Collaborate with the payroll team to ensure timely and accurate processing of onboardings, terminations, salary adjustments, and vacation/PTO reporting for each payroll cycle.
Follow up with Sales and Account Managers regarding the status of new onboardings.
Work closely with the regional HR department to ensure onboarding forms and documents are updated and compliant.
Provide support for the employee expense reimbursement process as needed.
Process and manage employees’ electronic timeclock hours and timesheets, when applicable.
Oversee vacation and paid time off (PTO) tracking across multiple systems, ensuring accurate accruals and compliance with applicable state leave requirements.
Manage leave of absence programs, including sick leave, family and medical leave (FMLA), parental leave, and other statutory leaves.
Build and maintain positive, trustworthy relationships with employees throughout their employment lifecycle.
Stay up to date on changes to federal, state, and local labor laws, tax regulations, and HR-related legislation, maintaining documentation to ensure compliance and assisting with annual HR compliance reviews.
Prepare HR-related documents such as employment agreement addendums, employment verification letters, and other required documentation.
Collaborate with internal teams, including account management, payroll, legal, and compliance, to ensure accurate and consistent HR practices.
Minimum of 2-3 years of experience in U.S. human resources roles.
Solid understanding of U.S. employment law and employee relations, with knowledge of federal, state, and local compliance requirements.
Fluency in English required; Spanish proficiency is a plus.
Proficiency in Microsoft Office Suite (Word, Excel, Teams) and SharePoint.
Demonstrated experience utilizing HR software systems (e.g., ADP Workforce Now, Paychex, or similar) for employee data management and benefits administration.
Experience supporting Canadian HR operations is a plus.
Excellent organizational skills and strong attention to detail.
Strong interpersonal and communication skills, with the ability to engage effectively at all organizational levels.
Proactive mindset with empathy and responsiveness to employees’ needs.
Positive attitude with flexibility to adapt to changing priorities and work demands.
Self-motivated, trustworthy, and capable of managing confidential information with discretion.
Bachelor’s degree in Human Resources, Business Administration, or a related field (PHR or SHRM-CP certification a plus).
Experience working in a multi-state environment or supporting a distributed workforce across the U.S.
Familiarity with leave administration under the Family and Medical Leave Act (FMLA) and state-specific leave laws.
Prior experience supporting payroll coordination or working closely with payroll teams.
Background in employee engagement initiatives or employee experience programs.
Bilingual proficiency (Spanish or French) is a strong advantage.
Experience supporting cross-border HR operations (U.S. and Canada).
ABOUT US
GoGlobal is the leading professional services company to guide, establish and manage global operations with compliance and confidence. We bring the human touch to entering new markets and consolidating vendors through a single point of management. With a presence in over 140 countries on six continents and growing, we make running a global business easy.
Business & Corporate Services provided:
- Entity Solutions: Entity establishment, Corporate secretarial & directorship services, Domicile services, Dormancy/Liquidation
- HR Solutions: Global recruitment, Employer of Record (EOR), Agent of Record (AOR), Global benefits, Global payroll, International HR Consulting
- Finance Solutions: Accounting & Tax
For more information, please visit GoGlobal.com
OVERVIEW
We Measure Success by Results, Not Hours Worked
No timesheets.
At GoGlobal, we give you the autonomy to make decisions that create real impact. We prioritize results over hours worked, focusing on quality of outcomes rather than tracking time.
As a privately owned company, we are free from the pressures of venture capital or private equity investors demanding exponential growth in unreasonable time frames.
Sometimes, things just take time to do well. In our business, delivering great results is a process - and we’re committed to doing it right.
We are not for sale. We believe that financial success is a natural outcome of our work, not the primary goal. Unlike many investors who view money as a goal, our focus is on long-term growth and sustainable success.
We are a global team, built for those who want to go further. Here’s what your career at GoGlobal looks like:
- A company small enough for your voice to be heard meaningfully, yet large enough to make a global impact
- Collaborating with a diverse, global and supportive team
- Built for the long-haul - no VC or PE pressure, just a focus on sustainable growth
WHY WE ARE DIFFERENT
We Make Growing Your Career Possible
- We operate with the benefits of a partnership without the complexities of a partnership. Our hybrid partnership-corporate model offers all employees the opportunity to become a partner, while maintaining a streamlined corporate structure so that decisions are made quickly.
- We do not offer equity plans. As we are not for sale and are not chasing an exit, “stock options” hold little value in our business model. Instead, we provide opportunities for outstanding employees to make partner and share in the profits. We believe it’s better to build lasting value than to chase a one-time payout.
- We prioritize organic and sustainable growth. Expanding operations quickly by way of mergers and acquisitions might seem appealing, but the reality is integrating diverse cultures can be challenging. We’re proud of our own culture and prefer to grow it our way.
- We’re global. We offer career opportunities across the world-whether it’s new job roles or international locations.
- English is our official language, but for many, it’s our second language. We embrace this and find it rewarding communicating with colleagues from all over the world.
- We are not a family. We operate more like a high-performing sports team where each individual’s contribution is crucial to our collective success.
- We keep things simple and collaborative. Our structure makes it easy for teams to work together across borders so we can serve our clients with global needs more effectively. Unlike big, siloed companies, we work seamlessly to handle international deals without the headaches of territorial ownership.
- We believe in transparency and trust. Every month, we share our financials with the team so everyone knows where we stand and what’s coming next. It’s all about open communication, building trust and empowering every individual to be part of our journey. We don’t tell you what to think - we provide the information you need to make your own informed decisions.
- We believe flexibility drives success. Our company is built on trust, and that’s why we embrace fully remote work, and hybrid options in some countries. Forget rigid office routines - it’s old school! This flexibility fuels productivity, strengthens our workforce, and ensures we remain agile in a fast-changing world.
Ready to take the next step in your career with us? Apply now!
**Kindly review the provided privacy notice ( LINK ) to gain a comprehensive understanding of our policies and practices governing the treatment of your Personal Data.
