Technical Support Advisor

at Sutherland
  • Remote - Bulgaria

Remote

Customer Service

Mid-level

Job description

Company Description

Elevate Your Career at Sutherland Bulgaria!

Are you ready to dive into the exciting world of technology and customer service? Sutherland Bulgaria is actively seeking enthusiastic Technical Support Advisors fluent in Dutch to support a leading global provider of online security solutions.

If you have a passion for delivering exceptional support, solving technical challenges, and want to grow within an international team of experts—this is the role for you!

Job Description

🛡️ Antivirus Support Specialist

  • Deliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues via phone and remote sessions.

🧩 Problem Solver

  • Assist customers with product purchases, renewals, refunds, and account-related issues—ensuring smooth, high-quality service.

🔧 Technical Expertise

  • Guide users through the installation, reinstallation, and troubleshooting of antivirus software to ensure optimal functionality and security.

Qualifications

Who We’re Looking For:

  • 🗣️ Fluency in German(B2H/C1 level)
  • 📝 Good English skills (B2 level)
  • 🌟 Customer service experience is a strong advantage
  • 💻 Basic PC technical knowledge and multitasking skills
  • 🤝 Strong communication & relationship-building abilities
  • 😃 Positive, team-oriented attitude with a passion for helping others
  • 🎯 Ability to explain technical concepts in a simple, clear manner

Additional Information

  • Weekday-only working hours – enjoy your weekends
  • Permanent contract and long-term career stability
  • Work-from-home setup with company-provided equipment
  • Competitive salary and performance-based bonuses
  • Comprehensive onboarding with digital tools (eSignature)
  • 21 days paid leave annually
  • Additional health & life insurance coverage
  • Multisport card & wellness benefits
  • Employee assistance program with 24⁄7 psychological support
  • Gifts for life events (births, adoptions, etc.)
  • Frequent wellness & engagement activities
  • Access to certification programs and in-house learning
  • Vibrant recognition, discounts, and referral programs
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Sutherland

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