Job description
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
We are looking for a highly skilled and motivated Senior Full Stack Engineer to join our team, with strong expertise in PHP, Python, and deep experience in building intelligent agentic systems using AWS Bedrock Agents and AWS Q Workflows.
This role focuses on building end-to-end agentic task assistance solutions that execute complex workflows and enable seamless orchestration across systems. You will play a key role in creating smart automation that bridges front office interactions (customer-facing systems) with mid and back office operations (e.g., finance, fulfillment, compliance), empowering enterprise-grade digital transformation.
How will you make an impact?
- Design, develop, and maintain scalable full-stack applications using PHP and Python.
- Build intelligent task agents leveraging AWS Bedrock Agents to manage and automate multi-step workflows.
- Integrate and orchestrate AWS Q Workflows to handle complex, enterprise-level task execution and decision-making processes.
- Enable contextual task handoff between front office and mid/back office systems, ensuring smooth operational continuity.
- Collaborate closely with cross-functional teams including product, DevOps, and AI/ML engineers to deliver secure, efficient, and intelligent systems.
- Write clean, maintainable code and contribute to architecture and design decisions for highly available agentic systems.
- Monitor, debug, and optimize live systems and workflows to ensure robust performance at scale.
Have you got what it takes?
- 9+ years of full-stack development experience with strong hands-on skills in PHP and Python.
- Proven expertise in designing and deploying intelligent agents using AWS Bedrock Agents.
- Solid experience with AWS Q Workflows, including building and managing complex, automated workflow orchestration.
- Demonstrated ability to integrate AI-powered agents with enterprise systems and back-office applications.
- Experience building microservices and RESTful APIs within an AWS cloud-native architecture.
- Understanding of enterprise operations and workflow handoffs between business layers (front, mid, and back office).
- Familiarity with DevOps practices, CI/CD pipelines, and infrastructure-as-code (e.g., Terraform or CloudFormation).
- Strong problem-solving skills, system thinking, and attention to detail.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Reporting into: Tech Manager, Engineering, CX
Role Type: Individual Contributor
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
