Job description
At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Social Media Manager for Leading B2B Tech Brand
So, what’s the role all about?
We’re looking for someone extraordinary like you—a smart, energetic, creative social media manager. The NICE social media channels have tens of thousands of followers, so you’ll step into the fast lane as we continue to rapidly expand our leadership as the #1 customer experience brand. This job is not for the faint-hearted—you need imagination, resourcefulness, and a passion for what’s next—put in your all and you’ll come out with a track record of driving great success in a market-leading global enterprise.
As our social expert, we’ll depend on you to define and run our publishing calendar supporting global campaigns, events, and employee engagement while building our influence across the digital business world. You’ll be surrounded by top tier B2B marketers around the globe who have a passion for technology, storytelling, working closely together, and celebrating new ideas and results together. You’ll be responsible for social media, employee and partner advocacy programs, and other projects to build awareness, brand reputation, reach, advocacy and thought leadership.
How will you make an impact?
- Social Media Strategy: Help develop the NICE social strategy with creative content and campaign ideas to drive reach, engagement and thought leadership across the B2B technology industry.
- Content Creation and Curation: Curate and create engaging, high-quality content, including visuals, videos, and written posts, tailored to the brand’s style and audience preferences
- Advocacy: Lead NICE social media and advocacy programs to grow followers, reach and engagement including social campaigns, calendar, and content strategy. Recommend ways to increase activity, coverage and traffic back to website.
- Campaign Management: Plan and execute innovative social media campaigns and promotions that drive brand awareness, engagement, and conversions. Collaborate with teams across marketing to develop social campaigns that support demand generation,
- Influencer Collaboration: Identify and establish partnerships with relevant social media influencers and brand advocates to amplify reach and credibility.
- Data Analysis and Reporting: Monitor key social media metrics, such as reach, engagement, conversion rates, and sentiment analysis. Generate reports which show progress and optimizations.
- Manage an active NICE social media calendar as the expert on what works well in B2B social media for posts, content types, frequency, scheduling, hashtags, etc. according to social platform algorithms, our industry, and audience preferences.
- Manage special projects as assigned such as videos, influencer community outreach, primary research, presentation development and other CXone communications activities.
Have you got what it takes?
- 3+ years of proven experience in social media management, preferably within a shared services, agency, or multi-brand environment.
- Experience running social accounts for b2b brands
- Demonstrable result in significant audience growth and engagement
- Proficiency in using social media management tools (e.g., Hootsuite, Oktopost, Sprout Social) to schedule, monitor, and analyze social media activities.
- Strong understanding of various social media platforms, algorithms, and their unique nuances.
- Excellent written communication skills, with the ability to master the tone and style for our brand and audience.
- Creative mindset with a demonstrated ability to conceptualize and produce visually appealing content.
- Analytical skills to interpret data, derive insights and drive data-driven decision-making.
- Experience with influencer collaboration and campaign management
- Ability to work collaboratively within a cross-functional team and manage multiple brand voices effectively.
- Strong organizational skills to manage multiple campaigns and tasks concurrently.
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
Enjoy NICE-FLEX!
At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 7466
Reporting into: Vice President, Demand Generation
Role Type: Individual Contributor
#LI-Hybrid
About NICE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
