Job description
About Invoca:
Invoca is the leading AI-powered conversation intelligence platform that enables marketing, sales, customer experience, and contact center teams to understand and act on the information within every customer interaction. By revealing the intent behind every phone call, text, and chat, Invoca drives better customer experiences, increases revenue, and improves operational efficiency. We are a dynamic, fast-growing company with a collaborative culture and a passion for innovation.
Build the Future of AI-Powered Conversations at an Industry Leader
Are you a product leader passionate about shaping the next generation of customer interactions? Do you thrive on the challenge of building something new from the ground up? At Invoca, we are launching a brand-new team dedicated to pioneering our conversational messaging strategy. This is a rare “greenfield” opportunity to define a new product area, blending the agility of a startup with the resources and stability of an established market leader.
About the Opportunity: A Visionary Role with High Impact
As the founding Staff Product Manager for Conversational Messaging, you will be the driving force behind our product vision for SMS and webchat. Reporting directly to the VP of AI Product & Strategy, you will have the autonomy and strategic influence to shape how businesses engage with their customers through conversational AI.
This is more than a typical product management role; you are the key leader for a new, high-priority product area. You will partner with a newly formed, dedicated engineering team to transform innovative ideas into market-leading solutions. Your work will directly influence our product strategy, expand our platform capabilities, and solidify Invoca’s position at the forefront of AI-driven revenue execution.
How You’ll Make an Impact:
Define the Strategy & Vision:
- Craft and own the company’s conversational messaging strategy, identifying initial use cases that deliver immediate market impact while aligning with our long-term goals.
- Develop and execute a product roadmap that leverages SMS & webchat best practices and cutting-edge AI capabilities to create a world-class conversational experience.
- Partner with our Data Science team to push the boundaries of AI, ensuring our solutions are intelligent, customer-centric, and effective.
Drive Execution & Collaboration:
- Lead a dedicated agile scrum team through the full product lifecycle, from breaking down requirements to creating and prioritizing features.
- Serve as the key decision-maker for the product, facilitating cross-team alignment and ensuring your team delivers on value-based expectations.
- Work closely with engineering, product operations, marketing, sales, and customer success to gather requirements and orchestrate seamless product releases.
- Collaborate with UX Designers to integrate usability studies, market analysis, and customer research into product requirements, ensuring we exceed customer expectations.
Lead in the Market:
- Act as the product owner for major company releases, crafting enablement materials, coordinating pricing & packaging, and representing your product at live events.
- Ensure all conversational messaging solutions comply with relevant regulations and standards (e.g., GDPR, CCPA, TCPA).
- Track and analyze product performance using metrics and customer feedback to drive a culture of continuous improvement.
- Stay ahead of industry trends, competitors, and emerging technologies, evaluating new tools to keep our product offerings innovative and competitive.
What You Bring to the Team:
We are looking for a strategic and execution-focused product leader. Your experience is crucial, but your vision, collaborative spirit, and ability to navigate ambiguity are what will set you apart.
- Proven Product Leadership: A strong track record in product management (7+ years), with significant experience in B2B SaaS and a focus on enterprise customers.
- Conversational Messaging Expertise: At least 2 years of direct experience leading a conversational messaging product (SMS and Webchat), including strategy creation, pricing, and shipping successful products.
- Deep Domain Knowledge: A thorough understanding of SMS & webchat best practices and the latest innovations in conversational AI / AI agents.
- Strategic & GTM Experience: Demonstrated success owning a multi-team roadmap, managing vendor/partner relationships, and leading go-to-market efforts for large-scale releases.
- Cross-Functional Influence: Proven ability to lead and align cross-functional teams in a multi-product environment, translating complex concepts into actionable strategies.
- Exceptional Communication: The ability to present complex information clearly and persuasively to a variety of audiences.
- Agile Fluency: Deep experience with agile methodologies and tools, with a demonstrated ability to gather detailed requirements and find elegant solutions to complex problems.
- Adaptability: You thrive in a fast-paced environment where continuous improvement is key and can balance the need for speed with the rigor required for scale.
- Availability: Ability to travel occasionally for in-person meetings and be available during core business hours of 9 AM to 2 PM Pacific Time.
If you are ready to build, lead, and define a new category of products, we encourage you to apply.
This role is remote and open to candidates located in the United States and Canada only. Please note that we are unable to provide visa sponsorship for this position.
Salary, Benefits & Perks:
At Invoca, all new hires in the U.S. receive benefits starting on day one of employment. Our benefits offerings include:
Please note that benefits for teammates outside the U.S. may vary in accordance with their country’s laws and regulations.
- Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed.
- Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family.
- Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included.
- Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
- Stock Options – All employees are invited to share in Invoca’s success through stock options.
- Mental Health Program– Well-being support on a broad range of issues is available through our SpringHealth program.
- Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members.
- Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs.
- InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service.
- Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.
- Position Base Range - Salary Range $140,000-$200,000 / plus bonus potential
DEI Statement
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
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