Job description
Every day, CivicScience gathers opinions from millions of consumers on thousands of topics that provide high-velocity insights to leading brands. If there’s a question critical to the marketing strategy of the Global 2000, CivicScience has the data.
Overview
CivicScience improves data-driven advertising across the open Web through the use of responsibly sourced, high-quality audience segments, without dependence on third-party cookies. We are seeking a Strategic Account Manager to join our fast-paced Advertising team.
This role is responsible for nurturing client relationships, driving growth across accounts, and showcasing compelling stories backed by actionable insights. The ideal candidate will also serve as a consultative partner to clients - fluent in the language of ad tech - and play a key role in maximizing campaign impact and revenue performance.
Key Responsibilities
Client Strategy & Growth
- Act as the trusted lead for assigned accounts, owning strategy, relationship development, and lifecycle planning - from pre-sales proposals through onboarding to business reviews
- Uncover client goals and deliver tailored campaign strategies and optimizations that build long-term value and retention
- Collaborate with internal stakeholders to identify upsell and cross-sell opportunities that grow revenue within existing accounts
Analysis & Storytelling
- Synthesize campaign data into clear, client-ready narratives that link performance to business outcomes
- Craft impactful decks that weave insights, optimizations, and strategic recommendations
- Leverage tools like brand lift studies and audience analytics, interpreting results and building stories that clients can use to inform broader strategy
Ad Tech Fluency
- Bring a strong, working knowledge of DSPs (The Trade Desk, Viant, etc.) and SSPs (Xandr, Index Exchange, etc.) to client conversations
- Translate technical concepts, such as bidding strategies, targeting, and pixel implementation, into value-focused dialogue
- Troubleshoot basic delivery issues and collaborate with Trading, Engineering, and Product teams when escalation is needed
Collaboration & Support
- Partner with internal sales, engineering, and data teams to ensure smooth execution and ongoing innovation
- Surface client feedback to shape go-to-market offerings and influence product roadmap
- Contribute to scalable resources, including upsell templates, case studies, and best-practice materials
Qualifications & Experience
- 6+ years in account management within the advertising or ad tech industry, including both brand-direct and agency-side experience
- Proven track record of client growth, retention, and consultative upselling
- Strong analytical skills with the ability to interpret campaign performance data and measurement study results
- Excellent communication and presentation skills with the ability to simplify complex concepts and tell compelling stories
- Superior organizational and time management skills to work in a remote, fast-paced environment
- Proficiency in Google Workspace products, HubSpot, Salesforce, and other ad tech
- Experience with research tools, brand studies, and ad measurement platforms, a plus
Benefits & Expectations
Join a company that values innovation and creativity that’s working with cutting-edge ad tech, influencing major business decisions, shaping the future of advertising, and making a real-world impact. Benefits include:
- Company paid medical, dental, and vision premiums for you and your legal dependents
- Company paid life insurance plus short- & long-term disability coverage
- Flexible spending accounts for medical and dependent care
- Employee assistance programs
- Unlimited PTO
- 401(k)
- Travel and educational opportunities
This is a remote (work from home) role with flexibility, autonomy, and a preference for candidates in the Eastern Time Zone.
Working at CivicScience
CivicScience has a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members. Our three business units - Media Partnerships, CivicScience Intelligence, and Advertising Solutions - work together to fuel CivicScience’s goals and objectives.
We’ve been recognized for our work in the Inc. 5000, Pittsburgh Top Workplaces 2022, Pittsburgh Business Times Fast 50, GRIT Top 50 Innovative Supplier, Pittsburgh Technology Council’s Tech 50 (winner), and Mental Health America’s Bell Seal program (Gold winner, 2024 & 2025).
More about CivicScience
CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones.
Our clients use CivicScience’s unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes. Join the conversation.
