Job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
The Strategic Initiatives, Senior Manager is a critically important role driving high-impact strategic insights, initiatives, and executive decision-making for ServiceNow’s President of Global Customer and Field Operations.
As a member of the Office of the President you will play a key role in shaping how we go to market globally and are expected to incubate and drive the execution of key strategic work globally while working cross-functionally with senior leaders across the business. The individual should be able to operate at an elevated breadth across the organization, dive deep into solving problems while maintaining a broad perspective. We are looking for a candidate who is a strategic thinker, problem solver, and collaborative team player. The ideal candidate is a self-starter who can thrive in high growth, fast-paced environments, working across many stakeholders. This role will offer an incredible opportunity for a career in the technology industry and is a springboard into functional roles in our GTM organization.
Role & Responsibilities
- Represent the President’s office and partner cross-functionally, incl. extended GTM, Operations, Marketing, Product Marketing, Product teams, etc. to incubate and drive execution of high-visibility strategic initiatives
- Drive best-in-class end-to-end management for such initiatives that drive growth and operational excellence for the company
- Build consensus with cross-functional collaborators, including proper hand off to relevant stakeholders for execution of initiatives over long-term
- Develop strategic insights and high-impact analyses for the President of Global Customer and Field Operations and his executive leadership team on a range of priority topics such as GTM execution, market positioning, and business performance
- Ensure consistency and clarity of executive strategy and narrative across different executive touchpoints, adapting to evolving business priorities and leadership needs
- Develop structured executive level compelling recommendations, communicated in high-quality output
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 8+ years of experience in the software industry; 5+ years of Consulting, Strategy, Finance, or Sales experience, preferably related to Technology / SaaS industry
- Proven track record of supporting senior executives in a fast-paced, dynamic environment. Experience crafting and designing presentations for executives
- Strong analytical and problem-solving skills with the ability to interpret complex data and provide actionable insights in structured formats
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
- Exceptional project management skills. Ability to independently structure and manage multiple projects simultaneously and drive strong work-back plans
- Experience working in a matrixed environment; strong cross-functional collaboration skills and ability to lead coordination across stakeholders
- Ability to manage through ambiguity – must be a self-starter with an innate ability to think outside of the box
- High energy, disciplined execution and prioritization skills, and willingness to do whatever it takes to deliver results
- Bachelors degree in Business Administration, Marketing, or a related field (MBA preferred)
FD21
For positions in this location, we offer a base pay of $193,000 - $337,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
