Job description
We are seeking a highly organized, strategic, and execution-focused Strategic Programs and Project Manager to join our Revenue Operations team. This role is critical to the success of our Go-to-Market (GTM) strategy and operational effectiveness. You will drive end-to-end program and project management for high-impact GTM initiatives and own the operational backbone that supports strategic planning, execution, and continuous improvement.
Key Responsibilities
Program & Project Management
Lead and manage cross-functional GTM initiatives, ensuring timely execution, clear accountability, and progress toward strategic objectives.
Drive program lifecycle activities, including project scoping, planning, execution, change management, risk mitigation, and retrospective reviews.
Partner with GTM leadership and cross-functional stakeholders (Sales, Marketing, Customer Success, RevOps, Product, Finance, etc.) to align priorities, timelines, and deliverables.
Oversee and coordinate major initiatives such as Annual Planning, Revenue War Room, Pipeline Health Initiatives, GTM OKRs and Transformation initiatives.
Strategic Planning & Prioritization
Facilitate the annual GTM planning process, including roadmap creation, milestone tracking, and cross-functional alignment.
Lead prioritization frameworks and governance to ensure focus on the most impactful initiatives.
Track and report on initiative progress, risks, and outcomes to executive stakeholders.
Operations & Process Optimization
Design and implement a scalable project management framework and tooling for the Revenue Operations team.
Own and optimize our RevOps ticketing and helpdesk process, improving SLA adherence, process clarity, and team efficiency.
Serve as a force multiplier for the RevOps organization—bringing clarity to chaos and enabling teams to move faster with focus.
Qualifications
5+ years of experience in program/project management, strategy operations, or revenue operations roles—preferably in a B2B SaaS or GTM-facing environment.
Proven ability to manage complex, cross-functional programs with multiple stakeholders and tight timelines.
Strong working knowledge of project management frameworks (e.g., Agile, Waterfall, OKR alignment) and tools (e.g., Asana, Smartsheet, Monday, Jira, etc.).
Exceptional communication and stakeholder management skills; able to influence without authority.
Strong process orientation with a bias for action, problem-solving, and continuous improvement.
Experience with RevOps, sales, or GTM operations is a strong plus.
Preferred Qualifications
PMP, Agile, or similar project management certification.
Familiarity with Salesforce, Tableau/Looker, Zendesk/Jira (for helpdesk ticketing), and other GTM systems.
Comfort working in fast-paced, high-growth environments with evolving priorities.
What You’ll Bring
A strategic mind paired with tactical execution skills.
A passion for helping GTM teams operate more efficiently and effectively.
A systems-thinker mindset who can connect dots across teams, processes, and data.
A proactive, organized, and resilient approach to program delivery.
Our Values
At Sinch we “Dream Big”, “Win Together”, “Keep it simple” and “Make it Happen”. These values are our foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
Bring your authentic self to Sinch
Here at Sinch we embrace diversity and work to create an inclusive workplace where everyone can thrive. No matter who you are, you’ll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us.
We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Our Hiring Process
At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. We use pre-employment assessment to create an inclusive application experience to help foster diverse and high performing teams.
Even if you do not meet all job requirements, don’t let that stop you from considering Sinch for the next step in your career. We are always looking for people that could help us pioneer the way the world communicates.
- STAY HEALTHY: We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants.
- CARE FOR YOURSELF: Take advantage of our free virtual counseling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- SECURE YOUR FUTURE: Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants.
- TAKE A BREAK: Enjoy a generous paid time off program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- PUT FAMILY FIRST: We know that families can be built in a variety of ways; therefore, we offer paid parental leave and family planning support.
- WORK WHEREVER: Our flexible remote work offerings allow you to work wherever you’re the most productive and successful. It’s what you do, not where you work, that matters.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
The annual starting salary for this position is between $103,000.00 - $135,000.00 per year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications. This role will be accepting applications until 08/03/2025 at a minimum. Please note that the application timeline may be flexible to accommodate a comprehensive candidate evaluation.
