Job description
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 93 of the Fortune 100. Precisely’s 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a “work from anywhere” culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it’s an exciting time to join Precisely!
Application and Interview Impersonation Notice:
Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.
Overview:
At Precisely, our Support Engineers are trusted technical experts who solve complex issues and deliver solutions that drive customer success. You’ll play a critical role in supporting enterprise B2B environments—especially with products like Precisely Connect—by applying your deep technical knowledge, strong problem-solving skills, and excellent communication abilities. This is a high-impact role within our software product support group, where your contributions directly influence customer satisfaction and retention.
What you will do:
- Provide world-class technical support via phone, remote desktop, and case management systems.
- Meet service level objectives (SLOs), maintain timely stakeholder communication, and document critical case details.
- Troubleshoot and resolve complex issues across platforms, software systems, and databases.
- Analyze enterprise system behavior to identify whether issues stem from product code, third-party libraries, user-developed code, or platform infrastructure.
- Continuously learn and share knowledge of new technologies, tools, and systems.
- Contribute to internal and external Knowledge Base documentation.
- Debug and recommend solutions for product issues and enhancements.
- Participate in on-call rotations, including occasional weekend and late shifts.
What we are looking for:
- Bachelor’s or Master’s degree in Computer Science or a related field.
- Hands on experience in writing SQL queries and working with relational databases (RDBMS) and/or cloud data warehouse platforms.
- Hands on experience in writing Linux/Unix commands and shell scripts
- Hands on experience with web technologies and network protocols. Strong skills in operating systems, databases/SQL, web technologies, troubleshooting/debugging… any software engineering / coding background.
- Hands on experience on software installs/upgrades, Troubleshooting and fix software issues, Capacity planning, application of Patches, Back-up and restore activity, Security administration, Server health monitoring and Server maintenance.
- Knowledge of support processes (Incident Management, Problem Management and Change Management) and ticketing system.
- Good verbal and written communication skills.
- Good analytical and problem-solving skills.
- Open for 24X7 rotational shifts
- Familiarity with Telecom knowledge
- Familiarity with AWS or Azure or Google Cloud knowledge on platform as a service(PAAS)
#LI-GB1 #LI-Remote
The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Global Applicant and Candidate Privacy Notice.
